公开(公告)号：US20250021426A1

公开(公告)日：2025-01-16

申请号：US18430328

申请日：2024-02-01

Applicant: SAMSUNG ELECTRONICS CO., LTD.

Inventor： Hwajeong Kwon ,  Taeyong Kim ,  Kwangkyu Bang ,  Sangkuk Lee

IPC: G06F11/07 ,  G06F11/14 ,  G06F11/30

Abstract: An electronic system includes a monitored device and a management device. The monitored device operates according to an operating system and generates a display image. The management device is connected to the monitored device through a communication network. The management device periodically receives, from the monitored device, screen image data corresponding to the display image, determines whether an error that causes the operating system of the monitored device to become inoperable occurs in the operating system of the monitored device based on a network connection state with the monitored device, determines a type of the error based on error determination factors and an analysis result of the screen image data, and transfers, to the monitored device, a request indicating follow-up actions to take to resolve the error, the follow-up actions corresponding to the type of the error.