公开(公告)号：US20240103958A1

公开(公告)日：2024-03-28

申请号：US18527672

申请日：2023-12-04

Applicant: SAMSUNG ELECTRONICS CO., LTD.

Inventor： Jae-Hun LEE ,  Myung-Sun KIM ,  Ayush JAIN ,  Tae-Ho SWANG ,  Jae-Hong KIM ,  Hye-Jung CHO

IPC: G06F11/07

CPC classification number: G06F11/079 ,  G06F11/0709 ,  G06F11/0727 ,  G06F11/0751 ,  G06F11/0778

Abstract: A method performed by a managing server includes: receiving, from an electronic device, operation data of the electronic device; identifying, by using artificial intelligence (AI), a device usage pattern of the electronic device; identifying, by using the AI, information related to a failure or an abnormal operation of the electronic device and a solution to the failure or the abnormal operation based on the device usage pattern and the operation data received from the electronic device; and transmitting, to a user terminal, the information related to the failure or the abnormal operation of the electronic device and the solution to the failure or the abnormal operation.