公开(公告)号：US20240386044A1

公开(公告)日：2024-11-21

申请号：US18198378

申请日：2023-05-17

Applicant: SAP SE

Inventor： Rupam Ojha ,  Ajay Anand Verma ,  Srinivasan Ramanathan ,  Priyanka Aggarwal ,  Mohit Pratap Singh ,  Rohit Kumar ,  Sudhir Verma

IPC: G06F16/35 ,  G06F16/31 ,  G06F16/33

Abstract: Support for a product may be provided using an interactive chat interface. The interface may provide recommendations for actions the user may take to address the issue. A support assistant tree may be used in providing information to the user via the user interface. The user interface may include options selectable by the user to traverse the support assistant tree. For example, a server may initially record the state of the user as being at the root node of the support assistant tree. Each child node of the root node may be associated with an answer to a question or an option. When the user selects the associated answer or option, the server provides information related to the corresponding node and updates the recorded state of the user to be the corresponding node. The process may be repeated until a leaf node is reached.