公开(公告)号：US20230111167A1

公开(公告)日：2023-04-13

申请号：US17500540

申请日：2021-10-13

Applicant: SAP SE

Inventor： Madhav Bhargava ,  Kavitha Krishnan ,  Rahul Pradhan ,  Sivaram Subbiah ,  Anil Kumar R ,  Dinesh Kumar ,  Arivinda RV

IPC: G06Q30/06 ,  G06N5/04

Abstract: A system and method are disclosed to provide recommendations based on sensor data. The system may include a dynamic customer profile data store that contains electronic records. Each record may be associated with a customer and include a customer identifier and a value for each of a set of customer traits derived from sensor data. A data envelopment analysis platform may access information about a first customer from the dynamic customer profile data store and utilize data envelopment analysis to calculate efficacy scores for the set of customer traits. A recommendation engine may then generate a customer recommendation for the first customer based on the values of each of the set of customer traits and the efficacy scores. Information about a customer action associated with the customer recommendation may be fed back to the data envelopment analysis platform.