公开(公告)号：US10986045B2

公开(公告)日：2021-04-20

申请号：US16517816

申请日：2019-07-22

Applicant: SAP SE

Inventor： Stefan Kirchfeld ,  Sean Doyle ,  Martin Steiner ,  Matthias Kruse

IPC: H04L12/58

Abstract: Disclosed herein are system, method, and computer program product embodiments for providing a single point of interaction for communicating with a first agent and a second agent. An embodiment operates by a server sending a preliminary request for a preliminary response to the first agent and the second agent and, based on the preliminary request, receiving the preliminary response from the first agent. Thereafter, the server determines that the first agent is a preferred agent based on the preliminary response and maintains a line of communication to the preferred agent. The server then sends a follow-up request for a follow-up response different from the preliminary request to the preferred agent over the line of communication and receives the follow-up response from the preferred agent over the line of communication.