公开(公告)号：US11416680B2

公开(公告)日：2022-08-16

申请号：US15241040

申请日：2016-08-18

Applicant: SAP SE

Inventor： Danqing Cai ,  Wei Tah Chai ,  Pek Gnee Ng ,  Subashini Rengarajan ,  Xin Zheng ,  Hang Guo ,  Weile Chen

IPC: G06F40/279 ,  G06F16/35

Abstract: Described herein is a framework for classifying social media inputs. In accordance with one aspect of the framework, one or more social media inputs is acquired from one or more social media platforms. The social media inputs are cleaned to remove redundant elements. One or more features are extracted from the cleaned social media inputs. The social media inputs are classified by a trained classifier into predefined categories using the extracted one or more features.