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Patent Agency Ranking
1.发明申请公开(公告)号：US20150237209A1
公开(公告)日：2015-08-20
申请号：US14702659
申请日：2015-05-01
Applicant: SATMAP International Holdings Ltd.
Inventor： Zia CHISHTI , Stuart J. SPOTTISWOODE , Christopher W. JONES
CPC classification number: H04M3/5236 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M3/5238 , H04M2201/18 , H04M2201/36
Abstract: Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including comparing a first measure of performance of a first method for pairing the contacts and the agents with a second measure of performance of a second method for pairing the contacts and the agents.
Abstract translation: 公开了在联络中心系统中处理联系人和代理人的技术。 在一个特定实施例中，这些技术可以被实现为用于在联络中心系统中处理联系人和代理的方法，包括比较用于将联系人和代理人配对的第一种方法的第一种性能的第一措施与第二种性能的测量 配对联系人和代理人的方法。
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2.发明申请公开(公告)号：US20150237213A1
公开(公告)日：2015-08-20
申请号：US14702663
申请日：2015-05-01
Applicant: SATMAP International Holdings Ltd.
Inventor： Zia CHISHTI , Stuart J. SPOTTISWOODE , Christopher W. JONES
CPC classification number: H04M3/5236 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M3/5238 , H04M2201/18 , H04M2201/36
Abstract: Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including identifying a plurality of contacts ordered for assignment to a plurality of agents, and assigning a first out-of-order contact from the plurality of contacts to a first agent of the plurality of agents who becomes available for assignment to any contact of the plurality of contacts based on information about the first agent.
Abstract translation: 公开了在联络中心系统中处理联系人和代理人的技术。 在一个具体实施例中，这些技术可以被实现为用于在联络中心系统中处理联系人和代理的方法，包括识别为多个代理分配而排序的多个联系人，以及从第 多个联系人可以根据关于第一代理的信息变为可用于分配给多个联系人的任何联系人的多个代理的第一代理。
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3.发明申请公开(公告)号：US20150237211A1
公开(公告)日：2015-08-20
申请号：US14705215
申请日：2015-05-06
Applicant: SATMAP International Holdings Ltd.
Inventor： Zia CHISHTI , Stuart J. SPOTTISWOODE , Christopher W. JONES
IPC: H04M3/523
CPC classification number: H04M3/5236 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M3/5238 , H04M2201/18 , H04M2201/36
Abstract: Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including identifying a plurality of agents ordered for assignment to a contact queue, and assigning a first out-of-order agent from the plurality of agents to a first contact that arrives at the contact queue based on information about the first contact.
Abstract translation: 公开了在联络中心系统中处理联系人和代理人的技术。 在一个具体实施例中，这些技术可以被实现为用于处理联络中心系统中的联系人和代理的方法，包括识别被排序用于分配到联系人队列的多个代理，以及从多个分配给第一无序代理 基于关于第一联系人的信息到达联系队列的第一联系人的代理。
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4.发明申请公开(公告)号：US20150237208A1
公开(公告)日：2015-08-20
申请号：US14702657
申请日：2015-05-01
Applicant: SATMAP International Holdings Ltd.
Inventor： Zia CHISHTI , Stuart J. SPOTTISWOODE , Christopher W. JONES
CPC classification number: H04M3/5236 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M3/5238 , H04M2201/18 , H04M2201/36
Abstract: Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including identifying a first contact available for assignment to a first agent, comparing information about the first contact with information about the first agent, and postponing assignment of the first contact and the first agent based on the comparing.
Abstract translation: 公开了在联络中心系统中处理联系人和代理人的技术。 在一个具体实施例中，技术可以被实现为用于处理联络中心系统中的联系人和代理的方法，包括识别可用于分配给第一代理的第一联系人，将关于第一联系人的信息与关于第一代理的信息进行比较，以及 基于比较推迟第一个联系人和第一个代理的分配。
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5.发明申请公开(公告)号：US20150237212A1
公开(公告)日：2015-08-20
申请号：US14702658
申请日：2015-05-01
Applicant: SATMAP International Holdings Ltd.
Inventor： Zia CHISHTI , Stuart J. SPOTTISWOODE , Christopher W. JONES
IPC: H04M3/523
CPC classification number: H04M3/5236 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M3/5238 , H04M2201/18 , H04M2201/36
Abstract: Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including determining a first caller grade for a first call, determining a first agent grade for a first agent, and matching the first caller and the first agent based on a comparison of the first caller grade with the first agent grade
Abstract translation: 公开了在联络中心系统中处理联系人和代理人的技术。 在一个特定实施例中，这些技术可以被实现为用于处理联络中心系统中的联系人和代理的方法，包括确定第一呼叫的第一呼叫者等级，确定第一代理的第一代理等级，以及匹配第一呼叫者和 第一代理人基于第一呼叫者等级与第一代理级别的比较
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