公开(公告)号：US20150131786A1

公开(公告)日：2015-05-14

申请号：US14075968

申请日：2013-11-08

申请人： SORENSON COMMUNICATIONS, INC.

发明人： Isaac ROACH ,  Richard SHIELDS ,  Grant A. BECKMANN

IPC分类号： H04M3/42 ,  G06F17/28

CPC分类号： H04M3/42382 ,  G06F17/28 ,  H04M3/42391

摘要： Apparatuses and methods are disclosed for enabling a first user at a first communication device to communicate with a far-end user at a second communication device via a relay service providing translation services for the first user. The communication system may be operable in a plurality of modes, including a tone mode in which an audible tone conveying a message may be transmitted to the second communication device regardless of a format of the character data generated by the first communication device. A text mode may include sending a text signal corresponding to the message being displayed at the relay service regardless of the format of the character data. Switching modes may be responsive to a determination that the far-end user is a live person. Related methods of operating the communication system are also disclosed.

摘要翻译： 公开了用于使第一通信设备中的第一用户能够通过为第一用户提供翻译服务的中继服务在第二通信设备处与远端用户进行通信的设备和方法。 通信系统可以以多种模式操作，包括可以将传达消息的可听音调发送到第二通信设备的音调模式，而不管第一通信设备生成的字符数据的格式如何。 文本模式可以包括发送与中继服务正在显示的消息相对应的文本信号，而不管字符数据的格式如何。 切换模式可以响应于远端用户是活人的确定。 还公开了操作通信系统的相关方法。

公开(公告)号：US20150189071A1

公开(公告)日：2015-07-02

申请号：US14145589

申请日：2013-12-31

申请人： Sorenson Communications, Inc.

发明人： Conrad Arlo MAXWELL ,  Richard SHIELDS

IPC分类号： H04M1/725

CPC分类号： H04M3/51 ,  H04M1/236 ,  H04M1/72594 ,  H04M3/42068 ,  H04M3/5108 ,  H04M3/5183 ,  H04M11/045 ,  H04M2250/52 ,  H04N5/23206

摘要： Visual assistance systems and related methods are disclosed. A visual assistance system includes a visual assistance service configured to receive and display images from a user device on an electronic display for a live assistant. The visual assistance service is also configured to transmit assistant audio from the live assistant conveying information derived by the live assistant's review of the images. A visual assistance system comprises a user device configured to capture and transmit the images to the visual assistance service. The user device is also configured to receive the assistant audio from the visual assistance service, and reproduce the assistant audio to a user of the user device. The user is registered with the visual assistance service as having at least a minimum level of visual disability. A method of operating the visual assistance system includes receiving the images from, and transmitting the assistant audio to the user device.

摘要翻译： 公开了视觉辅助系统和相关方法。 视觉辅助系统包括视觉辅助服务，被配置为在用于实时助理的电子显示器上从用户设备接收和显示图像。 视觉辅助服务还被配置为从现场助理传送助理音频，传达由实况助理对图像的审查得出的信息。 视觉辅助系统包括被配置为捕获并将图像发送到视觉辅助服务的用户设备。 用户设备还被配置为从视觉辅助服务接收辅助音频，并且将用户设备的用户再现辅助音频。 用户已经在视觉辅助服务中注册了至少具有最低程度的视觉障碍。 操作视觉辅助系统的方法包括从用户设备接收图像并将辅助音频发送到用户设备。