公开(公告)号：US20250022071A1

公开(公告)日：2025-01-16

申请号：US18454718

申请日：2023-08-23

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Jose Ivan Gutierrez ,  Lauren Michell ,  Ross Wheeler ,  Steve Amancha ,  Anthony Welcome

IPC: G06Q50/00 ,  H04L51/02

Abstract: Systems and methods disclosed herein relate to fine-tuning machine learning (ML) chatbots for an enterprise. The systems and methods may use ML chatbots and/or generative ML to generate social media content for a user associated with an enterprise. The systems and methods may fine-tune a base ML model, and use the fine-tuned ML model for the ML chatbot. A user profile may indicate user attributes, and a fine-tuned ML model may be loaded for the ML chatbot based upon an identified user profile.