公开(公告)号：US20240169317A1

公开(公告)日：2024-05-23

申请号：US17991578

申请日：2022-11-21

Applicant: Salesforce, Inc.

Inventor： Monica Wilkinson ,  Kiona Davies ,  Eli Weiner ,  Neil Brady

IPC: G06Q10/10

CPC classification number: G06Q10/103

Abstract: A method of managing a workflow includes generating for a user, a workflow ensemble channel that includes a subset of workflow threads determined for the user from a plurality of workflow channels based on at least one thread-relevance parameter and providing the workflow ensemble channel for display in a user interface on a user computing device of the user. The method further includes determining an action request associated with the user for a workflow thread from among the subset of workflow threads, in which the action request satisfies at least one action-relevance parameter, and responsive thereto, providing the action request for display in the workflow ensemble channel. The method further includes receiving an action response responsive to the action request, and responsive to the action response, updating a response status for the action request, and providing the response status for display in the workflow ensemble channel.