公开(公告)号：US20230353517A1

公开(公告)日：2023-11-02

申请号：US17661610

申请日：2022-05-02

Applicant: Salesforce, Inc.

Inventor： Jonathan Rico Morales ,  Orjan Kjellberg

IPC: H04L51/046 ,  H04L9/40

CPC classification number: H04L51/046 ,  H04L63/108 ,  H04L63/0807 ,  H04L63/0428

Abstract: Techniques are disclosed that relate to authenticating users across different messaging channels. A computer system may implement a messaging platform that enables a messaging session to be established between an agent and a user that uses any of a plurality of messaging channels to communicate with the agent during the messaging session. The computer system may provide a configurable authorization request component that enables the agent to authenticate the user independent of a messaging channel used by the user. Based on receiving an indication that the configurable authorization request component has been selected by the agent via an interface displayed to the agent for communicating with the user, the computer system may communicate with a channel system associated with the messaging channel of the user to authenticate the user.

公开(公告)号：US12155610B2

公开(公告)日：2024-11-26

申请号：US17661610

申请日：2022-05-02

Applicant: Salesforce, Inc.

Inventor： Jonathan Rico Morales ,  Orjan Kjellberg

IPC: H04L51/046 ,  H04L9/40

Abstract: Techniques are disclosed that relate to authenticating users across different messaging channels. A computer system may implement a messaging platform that enables a messaging session to be established between an agent and a user that uses any of a plurality of messaging channels to communicate with the agent during the messaging session. The computer system may provide a configurable authorization request component that enables the agent to authenticate the user independent of a messaging channel used by the user. Based on receiving an indication that the configurable authorization request component has been selected by the agent via an interface displayed to the agent for communicating with the user, the computer system may communicate with a channel system associated with the messaging channel of the user to authenticate the user.