公开(公告)号：US08001100B2

公开(公告)日：2011-08-16

申请号：US12173668

申请日：2008-07-15

申请人： Sampath K. Chilukuri ,  Sandra K. Johnson ,  Darbha V. Kumar ,  Garadi Shashidhar Hemanth Kumar ,  Sharad Mishra ,  Joan L. Mitchell ,  Sanjay Mundergi ,  Benjamin J. Stoor ,  Anil Kumar Thiramdas ,  David Ward

发明人： Sampath K. Chilukuri ,  Sandra K. Johnson ,  Darbha V. Kumar ,  Garadi Shashidhar Hemanth Kumar ,  Sharad Mishra ,  Joan L. Mitchell ,  Sanjay Mundergi ,  Benjamin J. Stoor ,  Anil Kumar Thiramdas ,  David Ward

IPC分类号： G06F17/30

CPC分类号： G06F17/30893

摘要： A mechanism for locating information about a target entity in disparate multilevel hierarchical knowledge repositories. Upon occurrence of an event associated with a target entity comprising an information technology solution, disparate multilevel hierarchical knowledge repositories are searched for metadata about the target entity. A determination is made from the metadata about the target entity whether the repositories comprise entities related to the target entity. If so, links in the metadata are used to search the repositories to locate the related entities. Upon locating a resolution to the event in the repositories, a link to the resolution is stored in the metadata. The repositories are also searched to determine owners of the target entity and related entities, and these owners are then notified of the event and the resolution to the event.

摘要翻译： 用于在不同的多级分级知识库中定位关于目标实体的信息的机制。 在发生与包括信息技术解决方案的目标实体相关联的事件时，搜索不同的多级分级知识库以获得关于目标实体的元数据。 从关于目标实体的元数据确定存储库是否包括与目标实体相关的实体。 如果是这样，则使用元数据中的链接来搜索存储库以查找相关实体。 在定位到存储库中的事件的分辨率时，分辨率的链接存储在元数据中。 还搜索存储库以确定目标实体和相关实体的所有者，然后将这些所有者通知事件和解决事件。

公开(公告)号：US20100017365A1

公开(公告)日：2010-01-21

申请号：US12173668

申请日：2008-07-15

申请人： Sampath K. Chilukuri ,  Sandra K. Johnson ,  Darbha V. Kumar ,  Garadi Shashidhar Hemanth Kumar ,  Sharad Mishra ,  Joan L. Mitchell ,  Sanjay Mundergi ,  Benjamin J. Stoor ,  Anil Kumar Thiramdas ,  David Ward

发明人： Sampath K. Chilukuri ,  Sandra K. Johnson ,  Darbha V. Kumar ,  Garadi Shashidhar Hemanth Kumar ,  Sharad Mishra ,  Joan L. Mitchell ,  Sanjay Mundergi ,  Benjamin J. Stoor ,  Anil Kumar Thiramdas ,  David Ward

IPC分类号： G06F17/30

CPC分类号： G06F17/30893

摘要： A mechanism for locating information about a target entity in disparate multilevel hierarchical knowledge repositories. Upon occurrence of an event associated with a target entity comprising an information technology solution, disparate multilevel hierarchical knowledge repositories are searched for metadata about the target entity. A determination is made from the metadata about the target entity whether the repositories comprise entities related to the target entity. If so, links in the metadata are used to search the repositories to locate the related entities. Upon locating a resolution to the event in the repositories, a link to the resolution is stored in the metadata. The repositories are also searched to determine owners of the target entity and related entities, and these owners are then notified of the event and the resolution to the event.

摘要翻译： 用于在不同的多级分级知识库中定位关于目标实体的信息的机制。 在发生与包括信息技术解决方案的目标实体相关联的事件时，搜索不同的多级分级知识库以获得关于目标实体的元数据。 从关于目标实体的元数据确定存储库是否包括与目标实体相关的实体。 如果是这样，则使用元数据中的链接来搜索存储库以查找相关实体。 在定位到存储库中的事件的分辨率时，分辨率的链接存储在元数据中。 还搜索存储库以确定目标实体和相关实体的所有者，然后将这些所有者通知事件和解决事件。