公开(公告)号：US11113130B2

公开(公告)日：2021-09-07

申请号：US16788985

申请日：2020-02-12

Applicant: Samsung Electronics Co., Ltd.

Inventor： Somi Lee ,  Minhee Park ,  Hyosung Park ,  Myoungil Lee ,  Byulna Lee ,  Heejun Choi

IPC: G06F11/07 ,  G06F3/041

Abstract: An electronic apparatus includes a memory; a communication circuitry configured to communicate with a server; and a processor configured to: control the communication circuitry to transmit error information about a first error, which occurs during an operation, to the server, based on the first error, receive information about data to be collected for solving a second error set based on the error information from the server, store the data generated during the operation based on the received information in the memory, and control the communication circuitry to transmit the stored data to the server, based on the second error which occurs during the operation.