公开(公告)号：US10560576B1

公开(公告)日：2020-02-11

申请号：US16534950

申请日：2019-08-07

Applicant: Samsung Electronics Co., Ltd.

Inventor： Kwangyoun Kim ,  Woochan Kim ,  Yusic Kim ,  Juyeoung Kim ,  Jaeeun Suh ,  Eunsu Jeong ,  Jihyun Jung

IPC: H04M3/51 ,  G06F3/0482 ,  G10L17/00 ,  G06F3/0488

Abstract: An electronic device includes: a microphone; a speaker; a touchscreen display; a communication circuit; at least one processor; and a memory storing instructions that, when executed, cause the at least one processor to: receive a first user input; identify a service provider and a detailed service; select a first menu corresponding to the detailed service from menu information; attempt to connect a call to the service provider; when the call to the service provider is connected, transmit one or more responses until reaching a step corresponding to the first menu; in response to reaching the first menu, determine whether an attendant is connected; in response to completion of connection to the attendant, output a notification indicating that the connection to the attendant has been completed; and in response to reception of a second user input for the output notification, display a screen for a call with the service provider.