公开(公告)号：US20120218372A1

公开(公告)日：2012-08-30

申请号：US13466220

申请日：2012-05-08

Applicant: Shengmin ZHAN

Inventor： Shengmin ZHAN

IPC: H04N7/14

CPC classification number: H04N7/14 ,  H04L65/1069 ,  H04L65/40 ,  H04L65/80 ,  H04M3/42365 ,  H04M3/5232 ,  H04M3/5235 ,  H04M2201/50

Abstract: A method for arranging an agent of a call center includes: receiving a video call request sent by a user, and determining an agent capable of providing a service for the user according to the video call request; calculating video quality of the agent capable of providing a service for the user, and obtaining a requirement of the user corresponding to the video call request; if the calculated video quality of the agent meets the requirement of the user, allocating the agent with the video quality meeting the requirement of the user to the user; otherwise, putting the user into a queue for queuing.

Abstract translation: 一种用于安排呼叫中心的代理的方法包括：接收用户发送的视频呼叫请求，并根据视频呼叫请求确定能够为用户提供服务的代理; 计算能够为用户提供服务的代理的视频质量，并获得对应于视频呼叫请求的用户的要求; 如果代理的计算视频质量满足用户的要求，则将视频质量分配给用户的要求; 否则，将用户置入排队队列。