公开(公告)号：US09955017B1

公开(公告)日：2018-04-24

申请号：US14690235

申请日：2015-04-17

申请人： ShoreTel, Inc.

发明人： Michael S. W. Tovino ,  Glen K. Okita ,  Meigy Tsai ,  Florin Micle

IPC分类号： H04M3/42 ,  G06F17/00 ,  H04M3/56 ,  H04M3/51 ,  H04L29/06 ,  G06F17/50

CPC分类号： H04M3/565 ,  G06F17/5009 ,  H04L65/1093 ,  H04L65/1096 ,  H04L65/4053 ,  H04M3/28 ,  H04M3/323 ,  H04M3/5141 ,  H04M3/5158 ,  H04M3/5175 ,  H04M3/5191 ,  H04M3/56

摘要： A system for simulated communication is described. A simulator module generates simulated communication information. A Graphical User Interface module (“GUI module”) generates graphical data based at least in part on the simulated communication information. The graphical data creates the appearance of an ongoing communication between a reserved agent and a third party user that is not yet occurring. The GUI module sends the graphical data to a display associated with the reserved agent device so that the display depicts a simulated communication.