公开(公告)号：US09877214B1

公开(公告)日：2018-01-23

申请号：US14559094

申请日：2014-12-03

Applicant: Sprint Spectrum LP

Inventor： Michael Archer ,  Bret Hitchcock

IPC: H04W24/08 ,  H04W24/10

CPC classification number: H04W24/08 ,  H04W24/10

Abstract: To determine a cause of a customer experience event (e.g., dropped call or choppy video) passively collected measures from various network layers (e.g., internet, transport, application, etc.) are used to establish user activity across multiple service types (a.k.a., contexts). These contexts are monitored across parallel contexts, services, and/or sockets. The multiple contexts are aggregated for analysis. The multiple contexts can be analyzed to determine a cause of the customer experience event.