公开(公告)号：US20190317994A1

公开(公告)日：2019-10-17

申请号：US16384316

申请日：2019-04-15

Applicant: Tata Consultancy Services Limited

Inventor： Mahesh Prasad SINGH ,  Puneet AGARWAL ,  Ashish CHAUDHARY ,  Gautam SHROFF ,  Prerna KHURANA ,  Mayur PATIDAR ,  Vivek BISHT ,  Rachit BANSAL ,  Prateek SACHAN ,  Rohit KUMAR

IPC: G06F17/27 ,  G06N20/00

Abstract: Systems and methods for Deep Learning techniques based multi-purpose conversational agents for processing natural language queries. The traditional systems and methods provide for conversational systems for processing natural language queries but do not employ Deep Learning techniques, and thus are unable to process large number of intents. Embodiments of the present disclosure provide for Deep Learning techniques based multi-purpose conversational agents for processing the natural language queries by defining and logically integrating a plurality of components comprising of multi-purpose conversational agents, identifying an appropriate agent to process one or more natural language queries by a High Level Intent Identification technique, predicting a probable user intent, classifying the query, and generate a set of responses by querying or updating one or more knowledge graphs.