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    CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
    1.
    发明申请
    CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR) 有权
    调用映射系统和使用贝叶斯均值回归（BMR）的方法

    公开(公告)号：US20130251138A1

    公开(公告)日：2013-09-26

    申请号：US13843807

    申请日：2013-03-15

    申请人： THE RESOURCE GROUP INTERNATIONAL, LTD.

    发明人： S. James P. SPOTTISWOODE ,  Zia CHISHTI

    IPC分类号： H04M3/523

    CPC分类号： H04M3/5232 ,  G06Q30/00 ,  H04M3/5158 ,  H04M3/5233 ,  H04M3/5238

    摘要： A method, system and program product, the method comprising: determining a distribution of real agent performance from previous real agent performance data; determining a set of hypothetical agents with respective hypothetical agent performances APi ranging from a worst performance to a best performance; calculating for each of the set of hypothetical agents a posterior distribution taking into account actual results of a respective actual agent in multiple skills, using the distribution of real agent performance and the set of hypothetical agents with respective hypothetical agent performances APi, to obtain a total probability for each hypothetical agent of the set of the hypothetical agents; repeating calculating the posterior distribution steps for multiple of the hypothetical agents to obtain the respective total probabilities for the respective hypothetical agents; determining one hypothetical agent with a better value of total probability as the actual agent's most probable global performance. This method may also be applied to obtain caller global propensity.

    摘要翻译： 一种方法，系统和程序产品，所述方法包括：从先前的真实代理性能数据确定真实代理性能的分布; 确定一组假设代理，其各自的假想代理性能APi从最差性能到最佳性能; 使用实际代理人绩效的分布和具有各自的假设代理性能APi的假设代理的集合来计算每个假设代理人的后验分布，以便考虑到多个技能中的相应实际代理人的实际结果，以获得总计 假设代理人的每个假设代理人的概率; 重复计算多个假设代理的后验分布步骤以获得各假设代理的相应总概率; 确定一个具有更好的总概率值的假设代理作为实际代理最有可能的全局性能。 该方法也可以应用于获得呼叫者的全局倾向。

    CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
    2.
    发明申请
    CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION 有权
    调用映射系统和使用变量算法（VA）和/或分配补偿的方法

    公开(公告)号：US20140119533A1

    公开(公告)日：2014-05-01

    申请号：US13843724

    申请日：2013-03-15

    申请人： The Resource Group International, Ltd.

    发明人： S. James P. SPOTTISWOODE ,  Zia CHISHTI

    IPC分类号： H04M3/523

    CPC分类号： H04M3/5233 ,  G06F17/30345 ,  G06Q10/06398 ,  H04M3/5175 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5234 ,  H04M3/5235 ,  H04M3/5238 ,  H04M2203/2061 ,  H04M2203/401 ,  H04M2203/556

    摘要： Method, system and program product, comprising obtaining agent performance data; ranking, agents based the agent performance data; dividing agents into agent performance ranges; partitioning callers based on criteria into a set of partitions; determining for each partition an outcome value for a first agent performance range and a second agent performance range; calculating for the partitions a respective outcome value difference indicator based on the outcome value for the first agent performance range and the outcome value for the second agent performance range for the partition; matching a respective agent to a respective caller in one of the partitions, based on the outcome value difference indicators for the partitions.

    摘要翻译： 方法，系统和程序产品，包括获得代理性能数据; 排名，代理商的代理业绩数据; 分剂代理代理业绩范围; 将基于标准的呼叫者分成一组分区; 为每个分区确定第一代理性能范围和第二代理性能范围的结果值; 基于所述第一代理性能范围的结果值和所述分区的第二代理性能范围的结果值，为所述分区计算相应的结果值差异指标; 基于分区的结果值差异指示符，将相应的代理匹配到其中一个分区中的相应呼叫者。