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公开(公告)号:US20240155055A1
公开(公告)日:2024-05-09
申请号:US18506285
申请日:2023-11-10
Applicant: The Toronto-Dominion Bank
Inventor: Abhijith VENKATESH
CPC classification number: H04M3/5191 , H04L5/003
Abstract: A computer-implemented method is disclosed. The method includes: receiving a plurality of requests to initiate customer service sessions; establishing a primary web socket connection between a first web server and a service agent terminal; and for each of the plurality of requests, establishing a communication sub-channel associated with the primary web socket connection, each communication sub-channel corresponding to a respective customer service session.