公开(公告)号：US11700412B2

公开(公告)日：2023-07-11

申请号：US17137960

申请日：2020-12-30

Applicant: Universal Electronics Inc.

Inventor： Rex Xu ,  Wesley Millora ,  Steven McAllister ,  Arsham Hatambeiki ,  Nicu Ahmadi ,  Jelmer Jonkman ,  Steve Gutman ,  Norman G. Sheridan ,  Haiming Huang

IPC: H04N21/422 ,  G10L15/22

CPC classification number: H04N21/42203 ,  G10L15/22 ,  H04N21/42227 ,  G10L2015/223

Abstract: Described are systems and methods for enabling voice interaction with appliances, services (e.g., media streaming services, gaming services, news feed services, social platform services, etc.), and the like by way of appropriate supplied apps (also referred to as “skills,” “actions,” or the like) which may be presented or downloaded to a smart device having associated therewith one or more cloud-based voice service platforms.

公开(公告)号：US20220394348A1

公开(公告)日：2022-12-08

申请号：US17336853

申请日：2021-06-02

Applicant: Universal Electronics Inc.

Inventor： Arsham Hatambeiki ,  Nicu Ahmadi ,  Jelmer Jonkman

IPC: H04N21/485 ,  G10L25/63 ,  G10L15/22 ,  G06F3/0488 ,  G06F40/174 ,  G06K9/00 ,  H04N21/442 ,  H04N21/422 ,  H04N21/45

Abstract: Contextual information for an ecosystem that includes a consumer electronic device is used by a virtual agent to speed up the process by which the virtual agent provides technical support related to the consumer electronic device. The contextual information is used to reduce the amount of information the virtual agent requires from the consumer. Whilst collecting information from the consumer, the virtual agent also functions to determines if a hand-off of the consumer to a further agent is needed.

公开(公告)号：US20210120301A1

公开(公告)日：2021-04-22

申请号：US17137960

申请日：2020-12-30

Applicant: Universal Electronics Inc.

Inventor： Rex Xu ,  Wesley Millora ,  Steven McAllister ,  Arsham Hatambeiki ,  Nicu Ahmadi ,  Jelmer Jonkman ,  Steve Gutman ,  Norman G. Sheridan ,  Haiming Huang

IPC: H04N21/422 ,  G10L15/22

Abstract: Described are systems and methods for enabling voice interaction with appliances, services (e.g., media streaming services, gaming services, news feed services, social platform services, etc.), and the like by way of appropriate supplied apps (also referred to as “skills,” “actions,” or the like) which may be presented or downloaded to a smart device having associated therewith one or more cloud-based voice service platforms.