Identifying and reporting on frequent sequences of events in usage data
    1.
    发明授权
    Identifying and reporting on frequent sequences of events in usage data 有权
    识别和报告使用数据中的频繁事件序列

    公开(公告)号:US07051029B1

    公开(公告)日:2006-05-23

    申请号:US09755971

    申请日:2001-01-05

    IPC分类号: G06F17/30

    摘要: A method, system, and computer-readable medium for identifying sequences of interaction events of interest that frequently occur is described. In particular, techniques are described for receiving multiple groups each having related interaction events in serial or sequential order, and for determining sequences of interaction events that frequently occur in the multiple groups. Reports can also be generated and provided that include information about the determined frequent sequences. The techniques can at times be used to provide a service to customers in which logs containing data about interaction events related to that customer (e.g., usage events for a provided service or of a provided Website) are received or obtained, in which frequent sequences in the log data are identified, and in which reports are provided to representatives of the customer about the frequent sequences (e.g., remotely over the Web based on interactive specifications).

    摘要翻译: 描述了用于识别经常发生的感兴趣的交互事件序列的方法,系统和计算机可读介质。 具体地,描述了用于接收多个组的技术,每个组具有串行或顺序的相关交互事件,并且用于确定多个组中经常发生的交互事件的序列。 还可以生成报告,并提供包括关于确定的频繁序列的信息。 这些技术有时可用于向客户提供服务,其中包含与该客户相关的交互事件的数据的日志(例如,所提供的服务或所提供的网站的使用事件)被接收或获得,其中频繁的序列 记录日志数据,并且向客户的代表提供有关频繁序列的报告(例如,基于交互式规范的Web远程访问)。

    Visualizing automatically generated segments
    3.
    发明授权
    Visualizing automatically generated segments 有权
    可视化自动生成的段

    公开(公告)号:US06871196B1

    公开(公告)日:2005-03-22

    申请号:US09751366

    申请日:2000-12-29

    IPC分类号: G06N5/00 G06Q10/00

    CPC分类号: G06Q10/10 G06Q10/06

    摘要: A software facility for analyzing each of a plurality of groups of items is described. The facility retrieves information identifying, for each of a plurality of groups, items that are members of the group. For each group, the facility analyzes attributes of the items of the group to identify attributes that distinguish items that are members of the group from items that are not members of the group.

    摘要翻译: 描述用于分析多组项目中的每一个的软件设施。 该设施检索为多个组中的每一组识别作为该组的成员的项目的信息。 对于每个组,设施分析组的项目的属性,以识别将组成员的项目与不是组成员的项目区分开的属性。