公开(公告)号：US20250053496A1

公开(公告)日：2025-02-13

申请号：US18232743

申请日：2023-08-10

Applicant: VMware, Inc.

Inventor： Ashot Baghdasaryan ,  Tigran Bunarjyan ,  Arnak Poghosyan ,  Ashot Nshan Harutyunyan ,  Jad El-Zein

IPC: G06F11/36 ,  G06N5/022

Abstract: This disclosure is directed to automated computer-implemented methods and systems for detecting and correcting a trending problem with an application executing in a data center. The methods receive a new support request entered via a graphical user interface. The methods perform trend discovery of the new support request over recent time windows using a pre-trained and fine-tuned model bidirectional encoder representation from transformer. In response to detecting a trending problem described in the new support request, the method discovers recommended remedial measures for the new support request based on similar support requests previously recorded in a support request data store or on similar knowledge base articles previously recorded in a knowledge base data store. The recommended remedial measures for correcting the trending problem are executed using an operations manager of the data center.