公开(公告)号：US08489472B2

公开(公告)日：2013-07-16

申请号：US12117534

申请日：2008-05-08

申请人： Val Corday Boitet ,  Erik Paul Sebusch ,  Guy Ellingwood

发明人： Val Corday Boitet ,  Erik Paul Sebusch ,  Guy Ellingwood

IPC分类号： G06Q10/00

CPC分类号： G06Q10/08 ,  G06Q10/087

摘要： A system and method for proactively monitoring the status of packages shipped by a package delivery carrier including intervening when certain conditions arise. The system identifies certain packages are requiring proactive monitoring and intervention, and monitors a variety of conditions, including system-wide impacts and package-level specific impacts, which may necessitate intervention by carrier personnel. Intervention may include various exception handling actions, including upgrading the level of service, stabilizing the temperature of the package, inspecting damage to the package. The carrier may notify the consignee or consignor of such detected conditions and may then communicate with appropriate individuals involved with the package delivery to ascertain the most appropriate action necessary. The system facilitates communicating such information to appropriate carrier personnel. The system may also maintain a real-time case log regarding the package, which can be accessed by service representative, package handling personnel, and said appropriate individuals.

摘要翻译： 一种用于主动监测由包裹运送承运人运送的包裹的状态的系统和方法，包括在某些情况出现时进行干预。 系统识别某些包需要主动监控和干预，并监控各种情况，包括系统范围的影响和包级别的具体影响，这可能需要运营人员的干预。 干预可能包括各种异常处理行为，包括提升服务水平，稳定包装的温度，检查包装的损坏。 承运人可以通知收货人或发货人这种检测到的条件，然后可以与参与包裹交付的相关个人沟通，以确定必要的最适当的行动。 该系统有助于将这些信息传达给适当的运营人员。 该系统还可以维护关于包裹的实时案例日志，其可由服务代表，包裹处理人员和所述适当的个人访问。

公开(公告)号：US20090281929A1

公开(公告)日：2009-11-12

申请号：US12117534

申请日：2008-05-08

申请人： Val Corday Boitet ,  Erik Paul Sebusch ,  Guy Ellingwood

发明人： Val Corday Boitet ,  Erik Paul Sebusch ,  Guy Ellingwood

IPC分类号： G06Q10/00

CPC分类号： G06Q10/08 ,  G06Q10/087

摘要： A system and method for proactively monitoring the status of packages shipped by a package delivery carrier including intervening when certain conditions arise. The system identifies certain packages are requiring proactive monitoring and intervention, and monitors a variety of conditions, including system-wide impacts and package-level specific impacts, which may necessitate intervention by carrier personnel. Intervention may include various exception handling actions, including upgrading the level of service, stabilizing the temperature of the package, inspecting damage to the package. The carrier may notify the consignee or consignor of such detected conditions and may then communicate with appropriate individuals involved with the package delivery to ascertain the most appropriate action necessary. The system facilitates communicating such information to appropriate carrier personnel. The system may also maintain a real-time case log regarding the package, which can be accessed by service representative, package handling personnel, and said appropriate individuals.

摘要翻译： 一种用于主动监测由包裹运送承运人运送的包裹的状态的系统和方法，包括在某些情况出现时进行干预。 系统识别某些包需要主动监控和干预，并监控各种情况，包括系统范围的影响和包级别的具体影响，这可能需要运营人员的干预。 干预可能包括各种异常处理行为，包括提升服务水平，稳定包装的温度，检查包装的损坏。 承运人可以通知收货人或发货人这种检测到的条件，然后可以与参与包裹交付的相关个人沟通，以确定必要的最适当的行动。 该系统有助于将这些信息传达给适当的运营人员。 该系统还可以维护关于包裹的实时案例日志，其可由服务代表，包裹处理人员和所述适当的个人访问。