公开(公告)号：US20240232778A1

公开(公告)日：2024-07-11

申请号：US18095244

申请日：2023-01-10

申请人： Verint Americas Inc.

发明人： Nicholas MORTIMER ,  Scott LINDSAY ,  Jonathan SILVERMAN

IPC分类号： G06Q10/0639 ,  G06Q10/0637

CPC分类号： G06Q10/06393 ,  G06Q10/06375

摘要： A method for providing benchmark-plans to a customer based on benchmark information, comprising receiving a customer-defined service goal and a demand forecast for the customer; generating, with a planner, a plan for achieving the customer-defined service goal based on the demand forecast; determining a benchmark category from a plurality of benchmark categories that the customer belongs to based on at least an industry of the customer, wherein the benchmark category defines a plurality of other customer-defined service goals for other customers participating in at least the industry as the customer; determining benchmark service goals based on the determined benchmark category; executing the planner for each of the benchmark service goals thereby generating benchmark-plans for the demand forecast for the customer; and outputting, to the customer, the plan and the benchmark-plans, wherein the benchmark-plans are different from the plan.