公开(公告)号：US20190075506A1

公开(公告)日：2019-03-07

申请号：US15698595

申请日：2017-09-07

Applicant: Verizon Patent and Licensing Inc.

Inventor： Jason A. Coglon ,  Christian Guirnalda ,  Andrew Wahlon Lam ,  Juan Manuel Noceda ,  Matthew S. Ross ,  Ohad Zeira

IPC: H04W40/02 ,  H04W76/02

Abstract: Artificial intelligence-based, intelligent agent (IA) services may include an IA server assisting users of a wireless network in various communication scenarios (e.g., calls, texts, chats, etc.). A user may specify rules for managing communications directed to a User Equipment (UE) of the user. Examples of such rules may include intercepting an incoming call to the user, managing the call based on whether the user is available, determining a reason for an incoming call and notifying the user about the reason, inviting the user to join the call, adding other users to the call, recording portions of the call, providing requested information, taking notes, scheduling meetings, and providing other assistant-type services, etc. The IA services may also include monitoring, interpreting, and responding to information that is sent to, or by, the user, during a communication, in addition to implementing Machine Learning procedures for self-improvement.

公开(公告)号：US10251115B2

公开(公告)日：2019-04-02

申请号：US15698595

申请日：2017-09-07

Applicant: Verizon Patent and Licensing Inc.

Inventor： Jason A. Coglon ,  Christian Guirnalda ,  Andrew Wahlon Lam ,  Juan Manuel Noceda ,  Matthew S. Ross ,  Ohad Zeira

IPC: H04W40/00 ,  H04W40/02 ,  H04W76/10

Abstract: Artificial intelligence-based, intelligent agent (IA) services may include an IA server assisting users of a wireless network in various communication scenarios (e.g., calls, texts, chats, etc.). A user may specify rules for managing communications directed to a User Equipment (UE) of the user. Examples of such rules may include intercepting an incoming call to the user, managing the call based on whether the user is available, determining a reason for an incoming call and notifying the user about the reason, inviting the user to join the call, adding other users to the call, recording portions of the call, providing requested information, taking notes, scheduling meetings, and providing other assistant-type services, etc. The IA services may also include monitoring, interpreting, and responding to information that is sent to, or by, the user, during a communication, in addition to implementing Machine Learning procedures for self-improvement.