公开(公告)号：US20150161644A1

公开(公告)日：2015-06-11

申请号：US14099015

申请日：2013-12-06

Applicant: Verizon Patent and Licensing Inc.

Inventor： Vijay BAMANE ,  Tushar DAVE ,  Senthil MUTHUSAMY ,  Premjith PULLAMPLAVIL

IPC: G06Q30/02

CPC classification number: G06Q30/0226

Abstract: An approach for account management includes retrieving a current account option selected by a subscriber for a service account, applying a rule to determine a recommended account option for reducing a cost for the service account, wherein the rule provides criteria for selecting the recommended account option from among an upgrade and renewal option, a right-sizing option, a loyalty offer option, or a combination thereof, and generating a customer service user interface for presenting at least one of: cost comparison information for the current account option and the recommended account option, a control element for ordering the recommended account option, and information for discussing the recommended option with the subscriber.

Abstract translation: 用于帐户管理的方法包括检索订户为服务帐户选择的当前帐户选项，应用规则来确定用于降低服务账户成本的推荐账户选项，其中所述规则提供用于从 在升级和更新选项中，权利调整选项，忠诚度报价选项或其组合，以及生成客户服务用户界面，用于呈现以下中的至少一个：当前账户选项和推荐账户选项的成本比较信息 ，用于订购推荐账户选项的控制元素，以及与用户讨论推荐选项的信息。