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公开(公告)号：US20230060552A1
公开(公告)日：2023-03-02
申请号：US17987392
申请日：2022-11-15
发明人： Matthew DiMaria , Shannon Lekas , Kurt Nelson , Nicholas James Kennedy , Brian R. Galvin , Daniel Bohannon
IPC分类号： H04M3/523 , H04M3/51 , H04W4/16 , H04L47/6275 , H04L67/60
摘要： A system and method for mobile device active callback integration, utilizing a callback integration engine operating on a user's mobile device that present a callback token for integration through the operating system and software applications operating on the device, wherein interacting with the callback token produces a callback object used to execute a callback incorporating device hardware, context, scheduling, and trust information.
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公开(公告)号：US20230388418A1
公开(公告)日：2023-11-30
申请号：US18296698
申请日：2023-04-06
发明人： Matthew Donaldson Moller , Matthew DiMaria , Shannon Lekas , Kurt Nelson , Nicholas James Kennedy , Brian R. Galvin
IPC分类号： H04M3/523 , H04L67/306
CPC分类号： H04M3/5231 , H04L67/306 , H04M3/5183
摘要： A system and method for intent-based active callback management, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.
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公开(公告)号：US20230291836A1
公开(公告)日：2023-09-14
申请号：US18171331
申请日：2023-02-18
发明人： Matthew DiMaria , Shannon Lekas , Kurt Nelson , Nicholas James Kennedy , Brian R. Galvin , Daniel Bohannon
IPC分类号： H04M3/523 , H04M3/51 , H04W4/16 , H04L47/6275 , H04L67/60
CPC分类号： H04M3/5231 , H04M3/5191 , H04W4/16 , H04L47/6275 , H04L67/60 , H04L45/08
摘要： A system and method for mobile device active callback integration, utilizing a callback integration engine operating on a user's mobile device that present a callback token for integration through the operating system and software applications operating on the device, wherein interacting with the callback token produces a callback object used to execute a callback incorporating device hardware, context, scheduling, and trust information.
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4.发明授权公开(公告)号：US11736613B2
公开(公告)日：2023-08-22
申请号：US17964016
申请日：2022-10-11
发明人： Matthew DiMaria , Shannon Lekas , Kurt Nelson , Nicholas James Kennedy , Brian R. Galvin , Daniel Bohannon
IPC分类号： H04M3/523 , H04L29/08 , H04L67/306 , H04M3/51
CPC分类号： H04M3/5231 , H04L67/306 , H04M3/5183
摘要： A system and method for intent-based active callback management using enhanced callback objects, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.
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公开(公告)号：US11665283B2
公开(公告)日：2023-05-30
申请号：US17987392
申请日：2022-11-15
发明人： Matthew DiMaria , Shannon Lekas , Kurt Nelson , Nicholas James Kennedy , Brian R. Galvin , Daniel Bohannon
CPC分类号： H04M3/5231 , H04L47/6275 , H04L67/60 , H04M3/5191 , H04W4/16 , H04L45/08
摘要： A system and method for mobile device active callback integration, utilizing a callback integration engine operating on a user's mobile device that present a callback token for integration through the operating system and software applications operating on the device, wherein interacting with the callback token produces a callback object used to execute a callback incorporating device hardware, context, scheduling, and trust information.
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6.发明公开公开(公告)号：US20230300249A1
公开(公告)日：2023-09-21
申请号：US18189759
申请日：2023-03-24
IPC分类号： H04M3/523 , H04L67/306
CPC分类号： H04M3/5231 , H04L67/306 , H04M3/5183
摘要： A system and method for intent-based active callback management using enhanced callback objects and callback actions, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, environment analyzer, and intent analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available. The intent analyzer is configured to receive an audio file or a transcribed audio file and perform various speech processing tasks such as punctuation determination, domain identification, and intent classification in order to produce one or more callback actions to be applied to the callback object for the management and execution of callbacks.
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7.发明公开公开(公告)号：US20230291837A1
公开(公告)日：2023-09-14
申请号：US18180081
申请日：2023-03-07
IPC分类号： H04M3/523 , H04M3/51 , H04W4/16 , H04L47/6275 , H04L67/60
CPC分类号： H04M3/5231 , H04M3/5191 , H04W4/16 , H04L47/6275 , H04L67/60 , H04L45/08
摘要： A system and method for mobile device active callback integration utilizing configurable callback triggers, utilizing a callback integration engine operating on a user's mobile device that present a callback token for integration through the operating system and software applications operating on the device, wherein interacting with the callback token produces a callback object used to execute a callback when one or more callback triggering events are detected, incorporating device hardware, context, scheduling, and trust information.
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8.发明公开公开(公告)号：US20230239404A1
公开(公告)日：2023-07-27
申请号：US18159071
申请日：2023-01-24
发明人： Matthew DiMaria , Shannon Lekas , Kurt Nelson , Nicholas James Kennedy , Brian R. Galvin , Daniel Bohannon
IPC分类号： H04M3/523 , H04L67/306
CPC分类号： H04M3/5231 , H04L67/306 , H04M3/5183
摘要： A system and method for intent-based active callback management using enhanced callback objects, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.
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9.发明授权公开(公告)号：US11949816B2
公开(公告)日：2024-04-02
申请号：US18159071
申请日：2023-01-24
发明人： Matthew DiMaria , Shannon Lekas , Kurt Nelson , Nicholas James Kennedy , Brian R. Galvin , Daniel Bohannon
IPC分类号： H04M3/523 , H04L29/08 , H04L67/306 , H04M3/51
CPC分类号： H04M3/5231 , H04L67/306 , H04M3/5183
摘要： A system and method for intent-based active callback management using enhanced callback objects, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.
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公开(公告)号：US11706341B2
公开(公告)日：2023-07-18
申请号：US17884476
申请日：2022-08-09
发明人： Matthew Donaldson Moller , Matthew DiMaria , Shannon Lekas , Kurt Nelson , Nicholas James Kennedy , Brian R. Galvin
IPC分类号： H04M3/523 , H04L29/08 , H04L67/306 , H04M3/51
CPC分类号： H04M3/5231 , H04L67/306 , H04M3/5183
摘要： A system and method for intent-based active callback management, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.
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