公开(公告)号：US20210209293A1

公开(公告)日：2021-07-08

申请号：US16733077

申请日：2020-01-02

Applicant: WhatsApp Inc.

Inventor： Ajit Varma ,  Cheng Tian

IPC: G06F40/169 ,  H04L12/58 ,  G06F3/0484 ,  G06Q30/00

Abstract: Techniques are described that provide contextual data associated with a merchant application via a messaging application to provide a customer context while conducting a messaging conversation with a merchant. The customer may indicate an intent to initiate the messaging conversation with the merchant via a merchant application or the messaging application. A computing device associated with the merchant application may determine contextual data associated with the merchant application, the contextual data including real-time and/or near real time status of the merchant application. A communication platform associated with the messaging application may cause the contextual data to be presented to the customer via the messaging application, to keep the customer informed of the status of the merchant application while the customer conducts the messaging conversation with the merchant.

公开(公告)号：US20210209292A1

公开(公告)日：2021-07-08

申请号：US16733017

申请日：2020-01-02

Applicant: WhatsApp Inc.

Inventor： Ajit Varma ,  Cheng Tian

IPC: G06F40/169 ,  H04L12/58 ,  G06F3/0484

Abstract: Techniques are described that provide context identifiers for conversation threads between two parties communicating via a communication (e.g., messaging) platform. In at least one example, the parties may include a customer and a merchant customer service representative. In some examples, the merchant customer service representative may send a context message to the communication platform indicating a summary of the conversation thread and messages associated therewith. The communication platform may cause the summary to be presented concurrently with at least one message of the messages associated with the conversation thread. The summary may provide a means by which the customer may determine a context associated with a conversation thread, such as to quickly identify a particular conversation thread among a plurality of conversation threads between the customer and the merchant.