公开(公告)号：US20060058040A1

公开(公告)日：2006-03-16

申请号：US10940531

申请日：2004-09-14

申请人： William Mazzara ,  Michael Peterson ,  Dwayne Crocker ,  Michael Maten

发明人： William Mazzara ,  Michael Peterson ,  Dwayne Crocker ,  Michael Maten

IPC分类号： H04Q7/20

CPC分类号： H04W8/18

摘要： The present invention provides a method of operating a telematics device within a mobile vehicle communication system. The method includes receiving a request to initiate communication and identifying a request type based on the received request. The method further includes associating the identified request type with at least one service type within a service type table, wherein the service type table maps one or more request types to a corresponding service type within the service type table. The method additionally includes determining a service type number based on the corresponding service type. The method may further include providing the determined service type number and out-pulsing the provided service type number. The method may additionally include determining the identified request type does not map to the corresponding service type and out-pulsing the received request to initiate communication.

公开(公告)号：US20090171684A1

公开(公告)日：2009-07-02

申请号：US11967347

申请日：2007-12-31

申请人： Steven J. Samolinski ,  Michael Maten ,  John J. Correia ,  Kelley J. Kettenbeil

发明人： Steven J. Samolinski ,  Michael Maten ,  John J. Correia ,  Kelley J. Kettenbeil

IPC分类号： G01M17/00 ,  G06Q99/00 ,  H04M3/42

CPC分类号： G06Q10/10 ,  G06Q10/06 ,  G06Q10/20 ,  G06Q50/30 ,  H04M3/51 ,  H04M2203/1016 ,  H04M2203/553

摘要： A system and method for providing enhanced diagnostic and maintenance reporting for a vehicle over a wireless communication system. When receiving a telephone call from a subscriber requesting diagnostic assistance, a data connection is established between a call center and the subscriber's vehicle, and the needed diagnostic data is obtained by the call center so that an advisor at the call center can provide the requested assistance. The established data connection is also used to obtain additional data from the vehicle related to vehicle maintenance and this additional data is used by the advisor to provide an enhanced response to the subscriber.

摘要翻译： 一种用于通过无线通信系统为车辆提供增强的诊断和维护报告的系统和方法。 当从用户请求诊断辅助接收到电话呼叫时，在呼叫中心和用户的车辆之间建立数据连接，并且呼叫中心获得所需的诊断数据，使得呼叫中心的顾问可以提供所请求的辅助 。 建立的数据连接还用于从车辆获得与车辆维护相关的附加数据，并且该附加数据由顾问使用以向订户提供增强的响应。

公开(公告)号：US08543170B2

公开(公告)日：2013-09-24

申请号：US10940531

申请日：2004-09-14

申请人： William E. Mazzara, Jr. ,  Michael J. Peterson ,  Dwayne A. Crocker ,  Michael Maten

发明人： William E. Mazzara, Jr. ,  Michael J. Peterson ,  Dwayne A. Crocker ,  Michael Maten

IPC分类号： H04M1/00

CPC分类号： H04W8/18

摘要： The present invention provides a method of operating a telematics device within a mobile vehicle communication system. The method includes receiving a request to initiate communication and identifying a request type based on the received request. The method further includes associating the identified request type with at least one service type within a service type table, wherein the service type table maps one or more request types to a corresponding service type within the service type table. The method additionally includes determining a service type number based on the corresponding service type. The method may further include providing the determined service type number and out-pulsing the provided service type number. The method may additionally include determining the identified request type does not map to the corresponding service type and out-pulsing the received request to initiate communication.

摘要翻译： 本发明提供一种在移动车辆通信系统内操作远程信息处理设备的方法。 该方法包括基于接收的请求接收发起通信的请求和识别请求类型。 该方法还包括将所识别的请求类型与服务类型表内的至少一种服务类型相关联，其中服务类型表将一个或多个请求类型映射到服务类型表内的对应服务类型。 该方法还包括基于相应的服务类型来确定服务类型号码。 该方法可以进一步包括提供所确定的服务类型号码并且使所提供的服务类型号码发出脉冲。 该方法可以另外包括确定所识别的请求类型不映射到相应的服务类型，并且使脉冲接收到的请求发起通信。