公开(公告)号：US20060036536A1

公开(公告)日：2006-02-16

申请号：US11056786

申请日：2005-02-11

申请人： William Williams ,  Denise Cottrill ,  Scott Farquhar ,  Gary Mahoski ,  Katha Raulston ,  Kathe Russell

发明人： William Williams ,  Denise Cottrill ,  Scott Farquhar ,  Gary Mahoski ,  Katha Raulston ,  Kathe Russell

IPC分类号： G06Q40/00

CPC分类号： G06Q10/10 ,  G06Q20/102 ,  G06Q40/025

摘要： Systems and methods may be utilized to obtain and evaluate data from various information resources associated with a diagnostic testing business for the purpose of identifying at-risk clients. A set of risk indicators is defined. Each risk indicator relates to a type of event that is determined to be indicative of client risk, and about which data may be obtained from information resources associated with the testing process. Data is obtained from the various information resources through respective interfaces and is stored in a risk indicator database. A reporting application associated with the risk indicator database applies score generation rules to the risk indicator data associated with each risk indicator to generate a risk score associated with each risk indicator for each client. The risk scores may then be evaluated to identify at-risk clients and to identify systemic problems of the organization that occur across many clients.

摘要翻译： 可以利用系统和方法来获取和评估与诊断测试业务相关联的各种信息资源的数据，以识别风险客户端。 确定了一套风险指标。 每个风险指标涉及被确定为指示客户风险的事件类型，以及可以从与测试过程相关联的信息资源获得哪些数据。 通过各个接口从各种信息资源获取数据，并存储在风险指标数据库中。 与风险指标数据库相关联的报告应用程序将得分生成规则应用于与每个风险指标相关联的风险指标数据，以生成与每个客户的每个风险指标相关联的风险评分。 然后可以评估风险评分，以识别风险最高的客户，并确定许多客户端发生的组织的系统性问题。