公开(公告)号：US20040136517A1

公开(公告)日：2004-07-15

申请号：US10613054

申请日：2003-07-03

Applicant: WorldCom, INC.

Inventor： Greg Bjornberg ,  Dale Cobb ,  David Phelps ,  Phyllis D. Santa

IPC: H04M003/42 ,  H04M007/00

CPC classification number: H04M3/42144 ,  H04Q3/0025 ,  H04Q3/0058

Abstract: A service execution environment for an advanced interactive voice response (IVR) service node. The service execution environment functions within a next generation service node (NGSN) IVR platform in a telecommunications network. The environment uses individual service-independent building blocks (SIBBs) that allow the creation of customer applications with simple references to the individual primitive SIBBs or composite SIBBs, with branching available. Functional calls to a sequence of SIBBs along with customer specific data stored in a database comprise a complete customer application. When a call is received by an IVR service node, the application is executed by calling the SIBBs to apply certain treatments to the call. The use of the SIBBs allows increased efficiency in the network because calls can be routed to any NGSN node. Each NGSN needs no customization to perform a particular customer application. The service execution environment decreases the time to market of new customer applications and decreases the turnaround time for modifications to existing customer applications.

Abstract translation: 用于高级交互式语音响应（IVR）服务节点的服务执行环境。 服务执行环境在电信网络中的下一代服务节点（NGSN）IVR平台内运行。 环境使用独立的服务独立构建块（SIBB），允许通过简单引用单个原始SIBB或复合SIBB来创建客户应用程序，并提供可用的分支。 对一系列SIBB的功能调用以及存储在数据库中的客户特定数据包括完整的客户应用程序。 当IVR服务节点接收到呼叫时，通过调用SIBB来对呼叫执行某些处理来执行该应用。 使用SIBB可以提高网络的效率，因为呼叫可以路由到任何NGSN节点。 每个NGSN不需要定制来执行特定的客户应用程序。 服务执行环境减少了新客户应用程序的上市时间，并减少了修改现有客户应用程序的周转时间。