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1.发明申请METHOD AND APPARATUS FOR RECOMMENDING TOPIC-COHESIVE AND INTERACTIVE IMPLICIT COMMUNITIES IN SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT 审中-公开推荐社会客户关系管理中主题与交互隐私社区的方法与装置公开(公告)号：US20140279618A1
公开(公告)日：2014-09-18
申请号：US13836233
申请日：2013-03-15
Applicant: XEROX CORPORATION
Inventor： LEI LI , Wei Peng , Saurabh Kataria , Tong Sun
Abstract: A method, non-transitory computer readable medium, and apparatus for recommending a topic-cohesive and interactive implicit community are disclosed. For example, the method receives a request for customer care, selects an implicit community identified from a plurality of individual users of a social media website based upon a relevance score related to a topic of the request for customer care and recommends the implicit community in response to the request for customer care.
Abstract translation: 公开了一种方法，非暂时性计算机可读介质和用于推荐主题 - 内聚和交互式隐式社区的装置。 例如，该方法接收对客户关怀的请求，基于与客户关怀请求的主题相关的相关性得分，选择从社交媒体网站的多个个体用户识别的隐式社区，并且响应于该隐含社区 要求客户关怀。
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