公开(公告)号：US10009488B1

公开(公告)日：2018-06-26

申请号：US15455602

申请日：2017-03-10

Applicant: Xerox Corporation

Inventor： Fritz Francis Ebner ,  John C. Handley ,  Bryan R. Dolan ,  Daniel Stark ,  Raviteja Gunda

IPC: G06F3/12 ,  H04N1/00

CPC classification number: H04N1/00344 ,  G06F3/1204 ,  G06F3/1234 ,  G06F3/1285 ,  G06F11/0766 ,  H04N1/00037 ,  H04N1/00039 ,  H04N1/00055 ,  H04N1/00061 ,  H04N1/00079 ,  H04N1/00954 ,  H04N2201/0081 ,  H04N2201/0094

Abstract: A method of proactively identifying print device incidents for servicing by a service provider may include receiving print device data for one or more print devices, determining a probability value for each of the one or more of the print devices based on the print device data, where each probability value represents a likelihood that the print device will experience a subsequent incident of an incident type within a timeframe, identifying one or more of the print devices associated with probability values that each exceed a threshold value, and for one or more of the print devices that is identified, automatically initiating a service request for the subsequent incident.