公开(公告)号：US20160110653A1

公开(公告)日：2016-04-21

申请号：US14518674

申请日：2014-10-20

Applicant: Xerox Corporation

Inventor： Diane Marie Foley ,  Juan Li ,  Bryan R. Dolan ,  Vladislav Skorokhod ,  Brian Robert Conrow ,  Connie Treese Gaylord

IPC: G06N7/00 ,  G06N99/00

CPC classification number: G06N7/005

Abstract: A method, non-transitory computer readable medium, and apparatus for predicting a service call for digital printing equipment from a customer are disclosed. For example, the method detects a triggering event based upon a number of detections of an event on a digital printing equipment exceeding a threshold within a predefined time period, wherein the number of detected events on the digital printing equipment exceeding the threshold within the predefined time period is indicative of an impending soft failure, calculates a probability that the customer will place the service call due to the impending soft failure within a second predefined period of time based on a fusion of a hazard model of the digital printing equipment, a customer behavior model and the number of detections of the event in response to the triggering event being detected and determines an action based upon the probability using a cost based utility function.

Abstract translation: 公开了一种用于从客户预测数字打印设备的服务呼叫的方法，非暂时计算机可读介质和装置。 例如，该方法基于在预定时间段内超过阈值的数字打印设备上的事件的检测次数来检测触发事件，其中数字打印设备上检测到的事件的数量超过预定时间内的阈值 时间段表示即将发生的软故障，计算出客户将在第二预定义时间段内由于即将发生的软故障而将服务呼叫放置在基于数字打印设备的危险模型的融合，客户行为 模型和响应于检测到触发事件的事件的检测次数，并且使用基于成本的效用函数来确定基于概率的动作。