公开(公告)号：US09654632B2

公开(公告)日：2017-05-16

申请号：US14617396

申请日：2015-02-09

Applicant: Xerox Corporation

Inventor： Francois Ragnet ,  Yves Hoppenot ,  Benjamin Vincent Hanrahan ,  Stefania Castellani ,  Frederic Somat

IPC: H04M3/00 ,  H04M3/51

CPC classification number: H04M3/5175 ,  H04M2201/38 ,  H04M2203/401 ,  H04M2203/405

Abstract: An apparatus, method and non-transitory computer readable medium for generating a graphical representation to motivate a plurality of employees in a call center are disclosed. For example, the apparatus includes a display comprising a plurality of pixels, wherein each one of the plurality of pixels represents one or more of the plurality of employees, a computer-readable medium storing the graphical representation and a processor in communication with the display and the computer-readable medium, wherein the processor receives an indication from an endpoint device of one of the plurality of employees when the one of the plurality of employees achieves a call center objective and the processor causes a pixel of the plurality of pixels associated with the one of the plurality of employees to turn on in accordance with the graphical representation, wherein the graphical representation comprises a pixel art shape.

公开(公告)号：US20160234388A1

公开(公告)日：2016-08-11

申请号：US14617396

申请日：2015-02-09

Applicant: Xerox Corporation

Inventor： Francois Ragnet ,  Yves Hoppenot ,  Benjamin Vincent Hanrahan ,  Stefania Castellani ,  Frederic Somat

IPC: H04M3/51

CPC classification number: H04M3/5175 ,  H04M2201/38 ,  H04M2203/401 ,  H04M2203/405

Abstract: An apparatus, method and non-transitory computer readable medium for generating a graphical representation to motivate a plurality of employees in a call center are disclosed. For example, the apparatus includes a display comprising a plurality of pixels, wherein each one of the plurality of pixels represents one or more of the plurality of employees, a computer-readable medium storing the graphical representation and a processor in communication with the display and the computer-readable medium, wherein the processor receives an indication from an endpoint device of one of the plurality of employees when the one of the plurality of employees achieves a call center objective and the processor causes a pixel of the plurality of pixels associated with the one of the plurality of employees to turn on in accordance with the graphical representation, wherein the graphical representation comprises a pixel art shape.

Abstract translation: 公开了一种用于生成图形表示以激励呼叫中心中的多个雇员的装置，方法和非暂时计算机可读介质。 例如，该装置包括包括多个像素的显示器，其中多个像素中的每个像素表示多个雇员中的一个或多个，存储图形表示的计算机可读介质和与显示器通信的处理器， 所述计算机可读介质，其中当所述多个雇员中的一个雇员达到呼叫中心目标时，所述处理器从所述多个雇员之一的终端设备接收指示，并且所述处理器引起与所述多个雇员相关联的所述多个像素的像素 多个员工中的一个根据图形表示打开，其中图形表示包括像素艺术形状。