公开(公告)号：US06704411B1

公开(公告)日：2004-03-09

申请号：US09661462

申请日：2000-09-13

Applicant: Yoshio Nishidate

Inventor： Yoshio Nishidate

IPC: H04M300

CPC classification number: H04M3/5232 ,  H04M3/4234 ,  H04M7/1205

Abstract: A system for realizing a home agent client function for a call center system has a home agent client 90 for remotely conducting reception processing of a call center 100 by way of an internet 2 through an internet service provider 6 for connecting a public network 1 to the internet 2, and the call center 100 has connection means for connecting a telephone set 5 to the home agent client 90 through a telephone exchange system 10 based on a reception request call to the call center 100 from the telephone set 5, and conversion means for applying two-way data conversion to voice information and control information in association with the voice information to generate an internet protocol packet.

Abstract translation: 用于实现呼叫中心系统的归属代理客户端功能的系统具有归属代理客户端90，用于通过因特网2通过互联网服务提供商6远程地进行呼叫中心100的接收处理，用于将公共网络1连接到 互联网2和呼叫中心100具有用于通过电话交换系统10将电话机5连接到归属代理客户端90的连接装置，其基于从电话机5接收到呼叫中心100的呼叫请求，以及转换装置， 将语音信息与语音信息相关联地应用于语音信息和控制信息，以生成因特网协议分组。