公开(公告)号：US20190138653A1

公开(公告)日：2019-05-09

申请号：US15803412

申请日：2017-11-03

Applicant: salesforce.com, inc.

Inventor： William Christopher Fama Roller ,  Shardul Vikram ,  Alex Michael Noe ,  Noah William Burbank ,  Alexis Roos ,  Rohith Ramprasad ,  Joseph Gerald Keller ,  Gabriel Starr Krupa ,  Scott Walter Bishel ,  Praveen Innamuri

IPC: G06F17/30 ,  G06F17/22 ,  G06T11/20

Abstract: Methods, systems, and devices for analyzing communication messages (e.g., emails or activities) to determine relationship strength using a distributed graph are described. In some systems, a user may be associated with a specific tenant. A database server of the system may receive communication messages associated with the user and a target user. The server may perform a natural language processing (NLP) analysis on the communication messages to extract metadata, and may generate or update a distributed graph indicating connections between users based on the extracted metadata. Using the connections of the graph, the server may calculate a closeness score between the user and the target user. Additionally, the server may calculate closeness scores between the target and other users associated with the tenant, and may determine the users with the greatest closeness scores. The server may send a suggestion for the determined users to initiate communication with the target.