公开(公告)号：US20230086302A1

公开(公告)日：2023-03-23

申请号：US17479748

申请日：2021-09-20

Applicant: salesforce.com, inc.

Inventor： Shilpa Bhagavath ,  Shubham Mehrotra ,  Abhishek Sharma ,  Shashank Harinath ,  Na Cheng ,  Zineb Laraki

IPC: G06F40/263 ,  G06F40/58 ,  G06K9/62

Abstract: A method that includes receiving an input at an interactive conversation service that uses an intent classification model. The method may further include generating, using an encoder model of the intent classification model, a set of output vectors corresponding to the input, where the encoder model is configured to determine a set of metrics corresponding to intent classifications. The method may further include determining, using an outlier detection model of the intent classification model, whether the input is in-domain or out-of-domain (OOD) based on a first vector of the set of output vectors satisfying a domain threshold relative to one or more of the intent classifications. The method may further include outputting, by the intent classification model, a second vector of the set of output vectors that indicates the set of metrics corresponding to the intent classifications or an indication that the input is OOD.

公开(公告)号：US20220245349A1

公开(公告)日：2022-08-04

申请号：US17162318

申请日：2021-01-29

Applicant: salesforce.com, inc.

Inventor： Shiva Kumar Pentyala ,  Jean-Marc Soumet ,  Shashank Harinath ,  Shilpa Bhagavath ,  Johnson Liu ,  Ankit Chadha

IPC: G06F40/30 ,  G06N20/00 ,  G06F40/295

Abstract: Methods and systems for hierarchical natural language understanding are described. A representation of an utterance is inputted to a first machine learning model to obtain information on the first utterance. According to the information on the utterance a determination that the representation of the utterance is to be inputted to a second machine learning model that performs a dedicated natural language task is performed. In response to determining that the representation of the utterance is to be inputted to a second machine learning model, the utterance is inputted to the second machine learning model to obtain an output of the dedicated natural language task.