公开(公告)号：US10951559B2

公开(公告)日：2021-03-16

申请号：US16569776

申请日：2019-09-13

申请人： LiveHelpNow LLC

发明人： Michael Kansky

IPC分类号： G06F3/048 ,  H04L12/58 ,  H04L29/08 ,  G06F3/0481 ,  G06F3/0484 ,  H04L12/24 ,  G06Q30/02 ,  G06Q30/06

摘要： Systems and methods provide real-time communication between website operators and website visitors including monitoring, gathering, managing and sharing of information. The features include: simultaneous chatting with system's website visitor while responding/submitting tickets/emails and searching through company knowledge base; operator communicating message to another operator directly in active chat session, while message remains hidden to visitors/customers; displaying advertising messages to visitors/customers within chat window during active chat sessions; growing knowledge base by adding information into knowledge base during chat session; providing real-time access to system's website visitor information by seeing the content of visitor's shopping cart or by passing information from system's server into visitor's information located in operator's panel; creating and branding multiple chat windows and selectively linking all or some to the account; tagging and grouping each chat sessions; parent-child ticketing for project management; lead scoring; and mobile live chatting.

公开(公告)号：US20160036649A1

公开(公告)日：2016-02-04

申请号：US14880353

申请日：2015-10-12

申请人： LiveHelpNow, LLC

发明人： Michael Kansky

IPC分类号： H04L12/24 ,  H04L29/08 ,  G06F3/0484 ,  H04L12/58 ,  G06F3/0481

CPC分类号： H04L51/046 ,  G06F3/0481 ,  G06F3/04847 ,  G06F2203/04803 ,  G06Q30/0277 ,  G06Q30/0633 ,  H04L41/22 ,  H04L67/22

摘要： Systems and methods provide real-time communication between website operators and website visitors including monitoring, gathering, managing and sharing of information. The features include: simultaneous chatting with system's website visitor while responding/submitting tickets/emails and searching through company knowledge base; operator communicating message to another operator directly in active chat session, while message remains hidden to visitors/customers; displaying advertising messages to visitors/customers within chat window during active chat sessions; growing knowledge base by adding information into knowledge base during chat session; providing real-time access to system's website visitor information by seeing the content of visitor's shopping cart or by passing information from system's server into visitor's information located in operator's panel; creating and branding multiple chat windows and selectively linking all or some to the account; tagging and grouping each chat sessions; parent-child ticketing for project management; lead scoring; and mobile live chatting.

摘要翻译： 系统和方法提供网站运营商和网站访问者之间的实时通信，包括监控，收集，管理和共享信息。 功能包括：同时与系统网站访问者进行聊天，同时响应/提交门票/电子邮件，并通过公司知识库进行搜索; 运营商在主动聊天会话中直接向另一个运营商传达消息，而消息仍然隐藏给访客/客户; 在活动聊天会话期间在聊天窗口中向访客/客户显示广告消息; 通过在聊天会话期间将信息添加到知识库中来增长知识库; 通过查看访客购物车的内容或将系统服务器的信息传递给位于操作员小组的访问者信息，实时访问系统的网站访问者信息; 创建和品牌化多个聊天窗口并选择性地将全部或部分链接到该帐户; 标记和分组每个聊天会话; 亲子票务项目管理; 领先得分 和移动即时聊天。

公开(公告)号：US10419372B2

公开(公告)日：2019-09-17

申请号：US15420893

申请日：2017-01-31

申请人： LiveHelpNow, LLC

发明人： Michael Kansky

IPC分类号： H04L12/58 ,  H04L29/08 ,  G06F3/0481 ,  G06F3/0484 ,  H04L12/24 ,  G06Q30/02 ,  G06Q30/06

摘要： Systems and methods provide real-time communication between website operators and website visitors including monitoring, gathering, managing and sharing of information. The features include: simultaneous chatting with system's website visitor while responding/submitting tickets/emails and searching through company knowledge base; operator communicating message to another operator directly in active chat session, while message remains hidden to visitors/customers; displaying advertising messages to visitors/customers within chat window during active chat sessions; growing knowledge base by adding information into knowledge base during chat session; providing real-time access to system's website visitor information by seeing the content of visitor's shopping cart or by passing information from system's server into visitor's information located in operator's panel; creating and branding multiple chat windows and selectively linking all or some to the account; tagging and grouping each chat sessions; parent-child ticketing for project management; lead scoring; and mobile live chatting.

公开(公告)号：US20170142040A1

公开(公告)日：2017-05-18

申请号：US15420893

申请日：2017-01-31

申请人： LiveHelpNow, LLC

发明人： Michael Kansky

IPC分类号： H04L12/58 ,  G06Q30/02 ,  G06F3/0481 ,  H04L29/08

CPC分类号： H04L51/046 ,  G06F3/0481 ,  G06F3/04847 ,  G06F2203/04803 ,  G06Q30/0277 ,  G06Q30/0633 ,  H04L41/22 ,  H04L67/22

摘要： Systems and methods provide real-time communication between website operators and website visitors including monitoring, gathering, managing and sharing of information. The features include: simultaneous chatting with system's website visitor while responding/submitting tickets/emails and searching through company knowledge base; operator communicating message to another operator directly in active chat session, while message remains hidden to visitors/customers; displaying advertising messages to visitors/customers within chat window during active chat sessions; growing knowledge base by adding information into knowledge base during chat session; providing real-time access to system's website visitor information by seeing the content of visitor's shopping cart or by passing information from system's server into visitor's information located in operator's panel; creating and branding multiple chat windows and selectively linking all or some to the account; tagging and grouping each chat sessions; parent-child ticketing for project management; lead scoring; and mobile live chatting.

公开(公告)号：US11283739B2

公开(公告)日：2022-03-22

申请号：US17194116

申请日：2021-03-05

申请人： LiveHelpNow LLC

发明人： Michael Kansky

IPC分类号： G06F3/048 ,  H04L51/00 ,  H04L51/046 ,  H04L67/50 ,  G06F3/0481 ,  G06F3/04847 ,  H04L41/22 ,  G06Q30/02 ,  G06Q30/06

摘要： Systems and methods provide real-time communication between website operators and website visitors including monitoring, gathering, managing and sharing of information. The features include: simultaneous chatting with system's website visitor while responding/submitting tickets/emails and searching through company knowledge base; operator communicating message to another operator directly in active chat session, while message remains hidden to visitors/customers; displaying advertising messages to visitors/customers within chat window during active chat sessions; growing knowledge base by adding information into knowledge base during chat session; providing real-time access to system's website visitor information by seeing the content of visitor's shopping cart or by passing information from system's server into visitor's information located in operator's panel; creating and branding multiple chat windows and selectively linking all or some to the account; tagging and grouping each chat sessions; parent-child ticketing for project management; lead scoring; and mobile live chatting.

公开(公告)号：US20210336910A1

公开(公告)日：2021-10-28

申请号：US17194116

申请日：2021-03-05

申请人： LiveHelpNow LLC

发明人： Michael KANSKY

IPC分类号： H04L12/58 ,  H04L29/08 ,  G06F3/0481 ,  G06F3/0484 ,  H04L12/24 ,  G06Q30/02

摘要： Systems and methods provide real-time communication between website operators and website visitors including monitoring, gathering, managing and sharing of information. The features include: simultaneous chatting with system's website visitor while responding/submitting tickets/emails and searching through company knowledge base; operator communicating message to another operator directly in active chat session, while message remains hidden to visitors/customers; displaying advertising messages to visitors/customers within chat window during active chat sessions; growing knowledge base by adding information into knowledge base during chat session; providing real-time access to system's website visitor information by seeing the content of visitor's shopping cart or by passing information from system's server into visitor's information located in operator's panel; creating and branding multiple chat windows and selectively linking all or some to the account; tagging and grouping each chat sessions; parent-child ticketing for project management; lead scoring; and mobile live chatting.

公开(公告)号：US09584375B2

公开(公告)日：2017-02-28

申请号：US14880353

申请日：2015-10-12

申请人： LiveHelpNow, LLC

发明人： Michael Kansky

IPC分类号： G06F3/0481 ,  H04L12/24 ,  H04L12/58 ,  H04L29/08 ,  G06F3/0484

CPC分类号： H04L51/046 ,  G06F3/0481 ,  G06F3/04847 ,  G06F2203/04803 ,  G06Q30/0277 ,  G06Q30/0633 ,  H04L41/22 ,  H04L67/22

摘要： Systems and methods provide real-time communication between website operators and website visitors including monitoring, gathering, managing and sharing of information. The features include: simultaneous chatting with system's website visitor while responding/submitting tickets/emails and searching through company knowledge base; operator communicating message to another operator directly in active chat session, while message remains hidden to visitors/customers; displaying advertising messages to visitors/customers within chat window during active chat sessions; growing knowledge base by adding information into knowledge base during chat session; providing real-time access to system's website visitor information by seeing the content of visitor's shopping cart or by passing information from system's server into visitor's information located in operator's panel; creating and branding multiple chat windows and selectively linking all or some to the account; tagging and grouping each chat sessions; parent-child ticketing for project management; lead scoring; and mobile live chatting.

摘要翻译： 系统和方法提供网站运营商和网站访问者之间的实时通信，包括监控，收集，管理和共享信息。 功能包括：同时与系统网站访问者进行聊天，同时响应/提交门票/电子邮件，并通过公司知识库进行搜索; 运营商在主动聊天会话中直接向另一个运营商传达消息，而消息仍然隐藏给访客/客户; 在活动聊天会话期间在聊天窗口中向访客/客户显示广告消息; 通过在聊天会话期间将信息添加到知识库中来增长知识库; 通过查看访客购物车的内容或将系统服务器的信息传递给位于操作员小组的访问者信息，实时访问系统的网站访问者信息; 创建和品牌化多个聊天窗口并选择性地将全部或部分链接到该帐户; 标记和分组每个聊天会话; 亲子票务项目管理; 领先得分 和移动即时聊天。

公开(公告)号：US20240364648A1

公开(公告)日：2024-10-31

申请号：US18527665

申请日：2023-12-04

申请人： LiveHelpNow LLC

发明人： MICHAEL KANSKY

IPC分类号： H04L51/046 ,  G06F3/0481 ,  G06F3/04847 ,  G06Q30/0241 ,  G06Q30/0601 ,  H04L41/22 ,  H04L67/50

CPC分类号： H04L51/046 ,  G06F3/0481 ,  G06F3/04847 ,  G06Q30/0277 ,  H04L41/22 ,  H04L67/535 ,  G06F2203/04803 ,  G06Q30/0633

摘要： Systems and methods provide real-time communication between website operators and website visitors including monitoring, gathering, managing and sharing of information. The features include: simultaneous chatting with system's website visitor while responding/submitting tickets/emails and searching through company knowledge base; operator communicating message to another operator directly in active chat session, while message remains hidden to visitors/customers; displaying advertising messages to visitors/customers within chat window during active chat sessions; growing knowledge base by adding information into knowledge base during chat session; providing real-time access to system's website visitor information by seeing the content of visitor's shopping cart or by passing information from system's server into visitor's information located in operator's panel; creating and branding multiple chat windows and selectively linking all or some to the account; tagging and grouping each chat sessions; parent-child ticketing for project management; lead scoring; and mobile live chatting.

公开(公告)号：US11838249B2

公开(公告)日：2023-12-05

申请号：US17694808

申请日：2022-03-15

申请人： LiveHelpNow LLC

发明人： Michael Kansky

IPC分类号： G06F3/048 ,  H04L51/00 ,  H04L51/046 ,  H04L67/50 ,  G06F3/0481 ,  G06F3/04847 ,  H04L41/22 ,  G06Q30/0241 ,  G06Q30/0601

CPC分类号： H04L51/046 ,  G06F3/0481 ,  G06F3/04847 ,  G06Q30/0277 ,  H04L41/22 ,  H04L67/535 ,  G06F2203/04803 ,  G06Q30/0633

摘要： Systems and methods provide real-time communication between website operators and website visitors including monitoring, gathering, managing and sharing of information. The features include: simultaneous chatting with system's website visitor while responding/submitting tickets/emails and searching through company knowledge base; operator communicating message to another operator directly in active chat session, while message remains hidden to visitors/customers; displaying advertising messages to visitors/customers within chat window during active chat sessions; growing knowledge base by adding information into knowledge base during chat session; providing real-time access to system's website visitor information by seeing the content of visitor's shopping cart or by passing information from system's server into visitor's information located in operator's panel; creating and branding multiple chat windows and selectively linking all or some to the account; tagging and grouping each chat sessions; parent-child ticketing for project management; lead scoring; and mobile live chatting.

公开(公告)号：US20220417189A1

公开(公告)日：2022-12-29

申请号：US17694808

申请日：2022-03-15

申请人： LiveHelpNow LLC

发明人： MICHAEL KANSKY

IPC分类号： H04L51/046 ,  H04L67/50 ,  G06F3/0481 ,  G06F3/04847 ,  H04L41/22 ,  G06Q30/02

摘要： Systems and methods provide real-time communication between website operators and website visitors including monitoring, gathering, managing and sharing of information. The features include: simultaneous chatting with system's website visitor while responding/submitting tickets/emails and searching through company knowledge base; operator communicating message to another operator directly in active chat session, while message remains hidden to visitors/customers; displaying advertising messages to visitors/customers within chat window during active chat sessions; growing knowledge base by adding information into knowledge base during chat session; providing real-time access to system's website visitor information by seeing the content of visitor's shopping cart or by passing information from system's server into visitor's information located in operator's panel; creating and branding multiple chat windows and selectively linking all or some to the account; tagging and grouping each chat sessions; parent-child ticketing for project management; lead scoring; and mobile live chatting.