公开(公告)号：WO2010144299A1

公开(公告)日：2010-12-16

申请号：PCT/US2010/037271

申请日：2010-06-03

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC. ,  ANISIMOV, Nikolay ,  PETROVYKH, Yevgeniy ,  BELOV, Sergey, B. ,  SCOTT, Mark

Inventor： ANISIMOV, Nikolay ,  PETROVYKH, Yevgeniy ,  BELOV, Sergey, B. ,  SCOTT, Mark

IPC: H04L12/58

CPC classification number: H04M3/5183 ,  H04L12/1822 ,  H04L12/66 ,  H04L51/04 ,  H04L51/36 ,  H04L51/38 ,  H04L67/02 ,  H04M3/5141 ,  H04M3/5191 ,  H04M3/523 ,  H04W4/12 ,  H04W4/14 ,  H04W40/02 ,  H04W88/16

Abstract: A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices.

Abstract translation: 用于将短消息服务（SMS）消息路由到联络中心中的端点的系统包括用于从操作变体协议的多个源接收SMS消息流并用于根据通用协议将多个流复用为单个消息流的第一节点，媒体 网关服务器连接到第一节点，用于接收单个消息流，并将其中的各个消息转发到多个连接的服务器中的个别消息流，以及连接到至少一个连接的服务器的路由器，用于路由其中表示的各个消息 到多个网络支持的端点设备中的单个的。