公开(公告)号：WO2013192551A3

公开(公告)日：2014-03-06

申请号：PCT/US2013047114

申请日：2013-06-21

Applicant: 24 7 CUSTOMER INC ,  NGUYEN PATRICK ,  CHANG ANDREW ,  KADUDAS VEDAVYAS ,  OSHRY MATTHEW ,  BODELL MICHAEL ,  LI JAMES MING ,  BANDHAUER JOHN PHILIP

Inventor： NGUYEN PATRICK ,  CHANG ANDREW ,  KADUDAS VEDAVYAS ,  OSHRY MATTHEW ,  BODELL MICHAEL ,  LI JAMES MING ,  BANDHAUER JOHN PHILIP

IPC: G06Q10/00

CPC classification number: H04M3/5191 ,  H04L67/146 ,  H04M3/5141 ,  H04M3/5166 ,  H04M7/0027 ,  H04W4/20

Abstract: A customer support system diverts a customer to an integrated support service to serve the customer better in situations where the use of a single mode of interaction is insufficient. Embodiments of the invention find use where an email or SMS is sent to a customer's smart devices with a link to visual content which helps customer better understand the information.

Abstract translation: 客户支持系统将客户转移到综合支持服务，以便在使用单一交互模式不足的情况下更好地为客户服务。 本发明的实施例用于将电子邮件或SMS发送到具有可视内容的链接的客户的智能设备，以帮助客户更好地理解信息。

公开(公告)号：WO2013192551A2

公开(公告)日：2013-12-27

申请号：PCT/US2013/047114

申请日：2013-06-21

Applicant: 24/7 CUSTOMER, INC. ,  NGUYEN, Patrick ,  CHANG, Andrew ,  KADUDAS, Vedavyas ,  OSHRY, Matthew ,  BODELL, Michael ,  LI, James, Ming ,  BANDHAUER, John, Philip

Inventor： NGUYEN, Patrick ,  CHANG, Andrew ,  KADUDAS, Vedavyas ,  OSHRY, Matthew ,  BODELL, Michael ,  LI, James, Ming ,  BANDHAUER, John, Philip

IPC: H04M3/51

CPC classification number: H04M3/5191 ,  H04L67/146 ,  H04M3/5141 ,  H04M3/5166 ,  H04M7/0027 ,  H04W4/20

Abstract: A customer support system diverts a customer to an integrated support service to serve the customer better in situations where the use of a single mode of interaction is insufficient. Embodiments of the invention find use where an email or SMS is sent to a customer's smart devices with a link to visual content which helps customer better understand the information.

Abstract translation: 客户支持系统将客户转移到综合支持服务，以便在使用单一交互模式不足的情况下更好地为客户服务。 本发明的实施例用于将电子邮件或SMS发送到具有可视内容的链接的客户的智能设备，以帮助客户更好地理解信息。