公开(公告)号：WO2022150055A1

公开(公告)日：2022-07-14

申请号：PCT/US2021/028389

申请日：2021-04-21

Applicant: HOME DEPOT INTERNATIONAL, INC.

Inventor： SACHIDANANDAN, Sanooj Karanath ,  PHILIPPE, Edson

IPC: H04M3/493 ,  G06F9/50 ,  G06F15/16

Abstract: Systems and methods for distributing discrete events into a stateless cloud provider architecture are disclosed. Certain embodiments involve receiving, by the load balancer, a scaling up indication for the IVR system, the scaling up indication comprising an identification of a new server to be added to the plurality of servers. The method involves responsive to receiving the scaling up indication, registering the new server for IVR traffic by the load balancer. The method includes after registering the new server, receiving an IVR event. The method includes distributing the IVR event to the new server.