公开(公告)号：WO2016015036A1

公开(公告)日：2016-01-28

申请号：PCT/US2015/042152

申请日：2015-07-25

Applicant: MICRO MACRO ASSETS LLC

Inventor： SOUNDAR, Senraj

IPC: H04M3/51 ,  H04M3/54

CPC classification number: H04M3/51 ,  H04M3/5191 ,  H04M3/54 ,  H04M2203/402

Abstract: A system and method for communicating with a customer via one or more communication modes is disclosed. The system includes a computer having a memory, and a processor configured by the memory to receive a batch notification that enables the computer to identify a batch of one or more customer records in the computer, for communicating in the near future, and to receive an identity notification that enables the computer to identify a customer that is being contacted or to be contacted in the near future. At least one customer record associated with the identified customer is part of the batch. A central data server provides the batch notification that enables the computer to identify the batch of one or more customer records, and provides the identity notification that enables the computer to identify the identified customer.

Abstract translation: 公开了一种用于经由一个或多个通信模式与客户进行通信的系统和方法。 该系统包括具有存储器的计算机和由存储器配置的处理器，用于接收批处理通知，使得计算机能够识别计算机中的一个或多个客户记录的批次，用于在不久的将来进行通信，并且接收 身份通知，使计算机能够识别在不久的将来被联系或被联系的客户。 与识别的客户相关联的至少一个客户记录是批次的一部分。 中央数据服务器提供批处理通知，使得计算机能够识别一个或多个客户记录的批次，并提供使计算机能够识别所识别的客户的身份通知。

公开(公告)号：WO2014164765A1

公开(公告)日：2014-10-09

申请号：PCT/US2014/023417

申请日：2014-03-11

Applicant: MICRO MACRO ASSETS LLC

Inventor： SOUNDAR, Senraj

IPC: H04M3/00

CPC classification number: H04M3/5158 ,  H04M3/56

Abstract: A system for handling call transfer contains a talker computer for providing a batch notification that enables a central data server to identify a batch of one or more customer records for calling, a central data server for receiving the batch notification that enables the central data server to identify the batch of one or more customer record, and a dialing agent computer for providing a connected notification that a customer that has been called has been connected, referred to herein as a connected customer, via a call, wherein a customer record of the connected customer is associated with the batch, wherein the central data server provides an identify notification and the talker computer receives the identify notification that enables the talker computer to distinguish the connected customer record, wherein the connected customer record is associated with the batch.

Abstract translation: 用于处理呼叫转移的系统包括用于提供批处理通知的讲话者计算机，其使中央数据服务器能够识别用于呼叫的一个或多个客户记录的批次，用于接收批处理通知的中央数据服务器，其使中央数据服务器能够 识别一个或多个客户记录的批次;以及拨号代理计算机，用于通过呼叫提供已经被呼叫的已经被呼叫的客户已经被连接（在此被称为连接的客户）的连接的通知，其中所连接的客户记录 客户与批次相关联，其中中央数据服务器提供识别通知，并且讲话者计算机接收使得讲话者计算机能够区分所连接的客户记录的识别通知，其中连接的客户记录与该批次相关联。