公开(公告)号：WO2008070094A2

公开(公告)日：2008-06-12

申请号：PCT/US2007024865

申请日：2007-12-04

Applicant: NUANCE COMMUNICATION INC ,  BURNS STEPHEN S ,  KOWITZ MICKEY W

Inventor： BURNS STEPHEN S ,  KOWITZ MICKEY W

IPC: H04W4/18

CPC classification number: G10L13/08 ,  H04L51/066 ,  H04L51/38 ,  H04W4/18

Abstract: An email system for mobile devices, such as cellular phones and PDAs, is disclosed which allows email messages to be played back on the mobile device as voice messages on demand by way of a media player, thus eliminating the need for a unified messaging system. Email messages are received by the mobile device in a known manner. In accordance with an important aspect of the invention, the email messages are identified by the mobile device as they are received. After the message is identified, the mobile device sends the email message in text format to a server for conversion to speech or voice format. After the message is converted to speech format, the server sends the messages back to the user's mobile device and notifies the user of the email message and then plays the message back to the user through a media player upon demand.

Abstract translation: 公开了一种用于诸如蜂窝电话和PDA的移动设备的电子邮件系统，其允许电子邮件消息作为语音消息通过媒体播放器在移动设备上播放，从而消除对统一消息传递系统的需求。 电子邮件消息由移动设备以已知方式接收。 根据本发明的一个重要方面，电子邮件消息在移动设备被接收时由移动设备识别。 在识别消息之后，移动设备将文本格式的电子邮件消息发送到服务器以转换为语音或语音格式。 消息转换为语音格式后，服务器将消息发送回用户的移动设备，并通知用户该电子邮件消息，然后根据需要通过媒体播放器将消息播放回用户。

公开(公告)号：WO2007055766A3

公开(公告)日：2007-11-22

申请号：PCT/US2006031265

申请日：2006-08-09

Applicant: MOBILE VOICECONTROL INC ,  BURNS STEPHEN S ,  KOWITZ MICKEY W

Inventor： BURNS STEPHEN S ,  KOWITZ MICKEY W

IPC: G10L15/00

CPC classification number: G10L15/30 ,  G06F3/167 ,  G10L15/22 ,  H04M3/4936 ,  H04M2250/74

Abstract: A wireless communication device is disclosed that accepts recorded audio data from an end-user. The audio data can be in the form of a command requesting user action. Likewise, the audio data can be text to be converted into a text file. The audio data is reduced to a digital voice file in a format that is supported by the device hardware, such as a ,wav, .mp3, .vnf file, or the like. The digital voice file is sent via secured or unsecured wireless communication to one or more server computers for further processing. In accordance with an important aspect of the invention, the system evaluates the confidence level of the of the speech recognition process. If the confidence level is high, the system automatically builds the application command or creates the text file for transmission to the communication device. Alternatively, if the confidence of the speech recognition is lower, the recorded audio data file is routed to a human transcriber employed by the telecommunications service, who manually reviews the digital voice file and builds the application command or text file. Once the application command is created, it is transmitted to the communication device. As a result of the present invention, speech recognition in the context of a communications devices has been shown to be accurate over 90% of the time.

Abstract translation: 公开了一种接收来自最终用户的记录的音频数据的无线通信设备。 音频数据可以是以请求用户动作的命令的形式。 同样，音频数据可以是文本，可以转换成文本文件。 音频数据以设备硬件支持的格式（例如a，wav，.mp3，.vnf文件等）简化为数字语音文件。 数字语音文件通过安全或不安全的无线通信发送到一台或多台服务器计算机进行进一步处理。 根据本发明的一个重要方面，该系统评估语音识别过程的置信度。 如果置信度较高，系统会自动构建应用程序命令或创建文本文件以传输至通信设备。 或者，如果语音识别的置信度较低，则记录的音频数据文件被路由到由电信服务使用的人类转录器，该人类转录器手动检查数字语音文件并构建应用程序命令或文本文件。 一旦创建了应用程序命令，它将被传输到通信设备。 作为本发明的结果，在通信设备环境中的语音识别已被证明在90％以上的时间内是准确的。

公开(公告)号：WO2007061466A3

公开(公告)日：2007-11-01

申请号：PCT/US2006031500

申请日：2006-08-09

Applicant: MOBILEVOICECONTROL INC ,  BURNS STEPHEN S ,  KOWITZ MICKEY W

Inventor： BURNS STEPHEN S ,  KOWITZ MICKEY W

IPC: G10L15/00

CPC classification number: G10L15/30 ,  G06F3/167 ,  G10L15/22 ,  H04M3/4936 ,  H04M2250/74

Abstract: A wireless communication device is disclosed that accepts recorded audio data from an end-user. The audio data can be in the form of a command requesting user action. Likewise, the audio data can be text to be converted into a text file. The audio data is reduced to a digital voice file in a format that is supported by the device hardware, such as a.wav,.mp3,.vnf file, or the like. The digital voice file is sent via secured or unsecured wireless communication to one or more server computers for further processing. In accordance with an important aspect of the invention, the system evaluates the confidence level of the of the speech recognition process. If the confidence level is high, the system automatically builds the application command or creates the text file for transmission to the communication device. Alternatively, if the confidence of the speech recognition is lower, the recorded audio data file is routed to a human transcriber employed by the telecommunications service, who manually reviews the digital voice file and builds the application command or text file. Once the application command is created, it is transmitted to the communication device. As a result of the present invention, speech recognition in the context of a communications devices has been shown to be accurate over 90% of the time.

Abstract translation: 公开了接收来自最终用户的记录音频数据的无线通信设备。 音频数据可以是请求用户动作的命令的形式。 同样，音频数据可以是要转换成文本文件的文本。 将音频数据以诸如a.wav，.mp3，.vnf文件等的设备硬件所支持的格式简化为数字语音文件。 数字语音文件通过安全或不安全的无线通信发送到一个或多个服务器计算机进行进一步处理。 根据本发明的一个重要方面，系统评估语音识别过程的置信水平。 如果置信水平较高，系统将自动构建应用程序命令或创建文本文件以传输到通信设备。 或者，如果语音识别的置信度较低，则记录的音频数据文件被路由到由电信服务使用的人转录器，其手动审查数字语音文件并构建应用命令或文本文件。 一旦创建了应用程序命令，就将其发送到通信设备。 作为本发明的结果，在通信设备的上下文中的语音识别已被证明在90％的时间内是准确的。

公开(公告)号：WO2006002336A3

公开(公告)日：2009-04-30

申请号：PCT/US2005022371

申请日：2005-06-23

Applicant: COHEN DARRYL R ,  COHEN MARK I ,  PALAZOTTO DAN M ,  BURNS STEPHEN S

Inventor： COHEN DARRYL R ,  COHEN MARK I ,  PALAZOTTO DAN M ,  BURNS STEPHEN S

IPC: G06F7/00 ,  G06F17/30

CPC classification number: H04M3/51 ,  G06F17/30905 ,  H04M3/5175

Abstract: A method for responding to customer queries using a communication network includes receiving one or more verbal queries from a customer via a customer communication device, digitizing and storing the verbal query, retrieving the stored query and transcribing the query by a human transcriber, spot-checking by a quality assurance operator of the transcribed query, and routing the transcribed query to a human researcher. The researcher than performs research using search engines, databases, and/or knowledge-bases to obtain an answer to the query. The researcher's answer may also be spot-checked by a quality assurance operator. The answer is then transmitted to the customer communication device in text format.

Abstract translation: 使用通信网络来响应客户查询的方法包括经由客户通信设备接收来自客户的一个或多个口头查询，数字化和存储语言查询，检索所存储的查询并由人类抄录员转录查询，点检 通过转录查询的质量保证运算符，并将转录的查询路由到人类研究者。 研究人员使用搜索引擎，数据库和/或知识库进行研究，以获得查询的答案。 研究人员的答案也可能由质量保证经营者进行检查。 然后将答案以文本格式发送给客户通信设备。