公开(公告)号：WO2023027884A1

公开(公告)日：2023-03-02

申请号：PCT/US2022/039631

申请日：2022-08-05

Applicant: ORACLE INTERNATIONAL CORPORATION

Inventor： PATTI, Raghu Hanumanth Reddy ,  ROY, Christopher A. ,  MCCOLLUM, Ana Maria Hernandez ,  GOSWAMI, Manas ,  KOLKO, Janet Kay ,  REDDY, Sreenivas

IPC: G06F11/07 ,  G06F3/048 ,  G06F11/22 ,  G06F11/30 ,  G06F11/34 ,  H04L41/12

Abstract: Techniques for selecting a runbook to recommend for remediating a detected event are disclosed. When a system detects an event, the system obtains metadata associated with the event. The metadata provides information about the event and a system topology of the system in which the event occurred. The system generates a recommendation for a runbook to remediate the event based on one or both of characteristics of the event and characteristics of the topology in which the event occurred. The system compares a system topology to system topologies associated with previously-executed runbooks. The system recommends one of the previously- executed runbooks to remediate a detected event based on determining that the topology associated with the previously-executed runbook is similar to the topology of the system in which the event occurred.

公开(公告)号：WO2023027885A1

公开(公告)日：2023-03-02

申请号：PCT/US2022/039635

申请日：2022-08-05

Applicant: ORACLE INTERNATIONAL CORPORATION

Inventor： PATTI, Raghu Hanumanth Reddy ,  ROY, Christopher A. ,  MCCOLLUM, Ana Maria Hernandez ,  GOSWAMI, Manas ,  KOLKO, Janet Kay

IPC: G06F11/07 ,  G06F11/30 ,  G06F11/34 ,  G06F3/048 ,  G06F11/22 ,  G06F11/32 ,  H04L41/12

Abstract: Techniques for selecting a runbook to as a recommendation to diagnose or remediate an event are disclosed. A system identifies an event, such as an anomaly in monitored metrics values. The system identifies runbooks associated with the event. The system analyzes the runbooks to determine which runbooks to recommend for remediating the event. The analysis includes previewing results of operations associated with steps of the runbooks to identify interesting results. The system performs a runbook operation prior to recommending the runbook for diagnosing or remediating the event. Based on the results of the operations, the system determines a relevance of a runbook to the diagnosis or remediation of the detected event. The system recommends a runbook for diagnosing or remediating the event based on the relevance of the set of results to the diagnosis or remediation of the event.

公开(公告)号：WO2023027886A1

公开(公告)日：2023-03-02

申请号：PCT/US2022/039637

申请日：2022-08-05

Applicant: ORACLE INTERNATIONAL CORPORATION

Inventor： PATTI, Raghu Hanumanth Reddy ,  ROY, Christopher A. ,  MCCOLLUM, Ana Maria Hernandez ,  GOSWAMI, Manas

IPC: G06F11/07 ,  G06F3/048 ,  G06F11/22 ,  G06F11/30 ,  G06F11/34 ,  G06F21/55 ,  G06Q10/06

Abstract: Techniques for collaboratively executing runbook sessions are disclosed. A system provides for collaborative completion of runbook operations by delegating runbook operations or by transferring ownership of a runbook from one user to another. A system identifies a first set of runbook operations capable of being completed by a first user. The system identifies a second set of runbook operations that are not capable of being completed by the first user. The system identifies a second user capable of completing the second set of runbook operations. Upon completion of the first set of runbook operations by the first user, the system determines whether to delegate the second set of runbook operations to the second user or to transfer ownership of the runbook session to the second user. The system determines that the runbook session is completed based on the combined results collaboratively generated by the initial user and the alternate user.