公开(公告)号：WO2023028702A1

公开(公告)日：2023-03-09

申请号：PCT/CA2022/051312

申请日：2022-08-30

Applicant: SHOPIFY INC.

Inventor： LANDRY, Christopher ,  CHEN, Angela ,  CAO, Nancy ,  NI, Andrew ,  ADOLPHE, Jacob ,  FUENZALIDA NUNEZ, Joaquin

IPC: H04L67/147 ,  G06F40/12 ,  G06F40/30 ,  G06F40/284 ,  H04L67/50

Abstract: Systems and methods are described for generating a dynamic label for a real-time communication session. An ongoing communication session is monitored to identify a content characteristic of the communication session. A size of a sliding window is determined based on the content characteristic, where the size of the sliding window defines a segment of the communication session to include in the most recent subset of communications. The most recent subset of communications is analyzed to identify relevant words based on one or more relevancy criteria. A dynamic label associated with the communication session is generated, where the dynamic label includes at least a selected one of the relevant words.