公开(公告)号：WO2023009627A1

公开(公告)日：2023-02-02

申请号：PCT/US2022/038528

申请日：2022-07-27

Applicant: ZOOM VIDEO COMMUNICATIONS, INC.

Inventor： GIOVANARDI, Davide ,  MILLER-SMITH, Andrew

IPC: G06Q30/02

Abstract: A sequence of call volume measurements is accessed, where each of the call volume measurements is associated with respective metadata. The respective metadata may provide information regarding a time period during which a call volume measurement was made. A window of the sequence of call volume measurements with the respective metadata is input to a machine learning model to obtain a prediction of a call volume. The machine learning model includes embedding functions that are applied to the respective metadata for the call volume measurements in the window.