The invention discloses a call processing method and device. Compared with the prior art that only one calling platform is operated to handle with calling requests sent by a calling access device, the method has the advantages that the calling access device applies, the calling access device is connected with a plurality of calling platforms, and the calling platforms are in opening state and can handle with the calling requests sent by the calling access device. The method comprises the following steps: receiving a targeted calling request from a user; determining backup calling seats corresponding to the type of a targeted service to be handled in the target calling request; determining a targeted calling seat in the backup calling seats; sending the targeted calling request to the calling platform that is corresponding to the targeted calling seat to trigger the calling platform to handle with the targeted calling request, in order to realize the handling of the received targeted calling request. With the adoption of the method, the flexibility and reliability of handling with the calling requests can be improved.