发明公开
EP2929502A1 CROSS-CHANNEL CONVERSATIONS WITH CONTEXT AWARE TRANSITION BETWEEN CHANNELS
审中-公开
CHANNEL边境通道之间的上下文意识的转变TALKS
- 专利标题： CROSS-CHANNEL CONVERSATIONS WITH CONTEXT AWARE TRANSITION BETWEEN CHANNELS
- 专利标题（中）： CHANNEL边境通道之间的上下文意识的转变TALKS
-
申请号： EP13860520.9申请日： 2013-12-06
-
公开(公告)号： EP2929502A1公开(公告)日： 2015-10-14
- 发明人: STOERTENBECKER, Arne , KHODORENKO, Alex , PIMTCHENKOV, Vladimir , BELOV, Sergey, B. , PETROVYKH, Yevgeniy , MACKEY, Patrick
- 申请人： Greeneden U.S. Holdings II, LLC
- 申请人地址： 2001 Junipero Serra Boulevard Daly City, CA 94014 US
- 专利权人： Greeneden U.S. Holdings II, LLC
- 当前专利权人： Greeneden U.S. Holdings II, LLC
- 当前专利权人地址： 2001 Junipero Serra Boulevard Daly City, CA 94014 US
- 代理机构： Grünecker Patent- und Rechtsanwälte PartG mbB
- 优先权： US201213708921 20121207; US201213708915 20121207
- 国际公布： WO2014089539 20140612
- 主分类号： G06Q50/30
- IPC分类号： G06Q50/30 ; G06Q50/10
摘要：
A method for engaging in cross-channel communication between an agent and a user of a contact center, the method including: engaging the user in a first communication session via a first communication channel; providing the user a link to a second communication channel; receiving actuation of the link; retrieving data associated with the first communication session in response to actuation of the link; and engaging the user in a second communication session via the second communication channel, wherein the second communication session is associated with the retrieved data associated with the first communication session.
信息查询
